Homeowner FAQ

What is BuildZoom?

BuildZoom is a community built around home improvement that is for both homeowners and contractors. With BuildZoom, homeowners can find information about contractors they may want to work with and share information about contractors they have worked with in the past. Contractors use BuildZoom to provide information about their company and share their portfolio with the general public.

How does it work?

Much of BuildZoom centers around the contractor profile pages that are made publicly available. To add value to these contractor profile pages, we take input from homeowners, our own data on contractors, and combine that with information provided from the contractors themselves.

How is BuildZoom different from comparable services?

Other services either charge homeowners for access to information on contractors or ask homeowners to provide information on projects they need help. The homeowner then becomes a lead that is sold to a contractor. BuildZoom is different. At BuildZoom, we make our information freely available because we believe in the value of collaboration. The more people who comment, rate and share their thoughts, the better BuildZoom is for everyone. Our mission is to build a resource that helps the general public make educated decisions about who they hire to work on their homes while also helping contractors more effectively promote their businesses.

How does BuildZoom make money?

BuildZoom makes money from selling advertising on the site as well as by allowing contractors to claim their profile and become a BuildZoom sponsor. Contractors who claim their profile and become a BuildZoom sponsor have the ability to add additional information about their business to the site, showcase their projects to the public, and are also given visibility in clearly indicated sponsored sections of the site.

Can I leave anonymous comments? 

The only way to ensure that legitimate comments are left on the site is to verify your identity through e-mail or Facebook.  BuildZoom does review anonymous comments and in a handful of cases will post them to the site however if a contractor disputes an anonymous comment and we are not able to contact the original poster of the comment, then we will remove the comment from the site.

Why can’t I see my review?

Each comment that goes through BuildZoom is moderated through a combination of machine and human filtering. Due to the large volume of comments we receive, it may take up to 24 hours for your comment to show up on our site, provided you have verified your account and your comment complies with our community guidelines.

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