Bressler Custom Homes and Design

In April of this year I contacted Newbern AC with cooling issue. Chris Newbern came out and told us our refrigerant was low and that our Evaporator coil needed to be replaced. I paid $1400 for a new coil and labor. His tech was professional and informative, we were told that we shouldn't have anymore issues with low refrigerant and that as a courtesy they cleaned everything and we should not have anymore issues and we should see a decrease in our electric bill. I understand it's summer and Florida, so I was okay paying a little extra to keep my home at 75. On Thursday July 22nd we noticed our AC was running continuously all day and our home was actually 2 degrees higher than the setting. I called Newbern AC first thing the next morning and Chris came out (July 23rd). He immediately checked our refrigerant and said we were "about 2 pounds low". I told him his tech told us that we shouldn't need refrigerant unless there's a leak or another problem and he said that its summer and sometimes it happens. He charged the refrigerant and told me we should be good to go without checking anything else. I asked for a recommendation on a long term fix and he suggested a 5 ton unit that he could install for $8000 with a $800 credit for the coil he installed 3 months ago. So $7200 out the door. I told him Id get back to him and he left. Fast-forward 3 hours later and my house actually increased in temperature despite running the entire time he had left. I gave Chris a call and he said it was normal and he couldn't help me. I explained that I had called Gould's AC to get another quote and they said it wasn't normal that it couldn't even hold temp, much less actually going up. If it was truly the refrigerant, we would have seen a difference by now. Chris promptly got defensive and told me to tell Gould's thank you and hung up on me. I texted him explaining I was disheartened that he would hang up on me given that I just wanted a resolution. He told me he "did the best he could" and that "maybe he could come back out next week". Gould's came out on Monday and it was the capacitator tripping that was causing the issue and not the refrigerant. Our system was also full of sludge that Chris' technician said he drained. In actuality, our system was overcharged with refrigerant causing the coils to leak and have refrigerant floating in the condenser coils. Gould's also recommended that the handler be rotated 90 degrees to allow better and more efficient cooling since Newbern AC installed it in an awkward position, in addition I was quoted a better system at a price on $6380, which with the discount from Newbern was still $860 less. I called Newbern AC and asked to speak to Mike Newbern who is the founder of his company, and he was just filled with excuses and hostility. All he could offer was to come and drain some of the excess refrigerant his son added. He then said I was unreasonable and they would be "putting a strike through my name" so they wouldn't service my home any longer. Read other reviews, this is what Chris Newbern does! If he says your refrigerant is low, it's because that's his quick fix. Overcharging my system could have broken it, and they don't seem to care. They aren't in the business of keeping customers, the second you try and get another opinion they drop you. My refrigerant was never low, Chris just didn't want to actually find a problem so he made one up that could've killed my system. This company doesn't care to keep your business or work with you. I'm a new resident to Auburndale and I will make sure everyone knows how Newbern AC treats customers.

hurricane Irma made it necessary for me to get a new roof. I am told that in order to get one first I have to get a solar company to remove the one your people Sid Powell and Noresa Smith ripped me off of $10,000. there is no way in hell I will get your company to do it. You better hope that there are no problems when another company has to. Like, is it stolen merchandise or defunk merchandise. The 80 gallon water they tore up my cabinet trying to make it fit of which I never knew it was going to be the big monstrosity of which I told Sid I am the only person using hot water, I don't take baths, I take quick showers and I don't use hot water to do my laundry so I do not understand the need for me to have this huge hideous heater. I really didn't see where I needed one but as he held my hand saying prayers for me and telling me how much it makes him so happy to be able save hundreds of dollars on the electric bill I finally said okay. the heater has NEVER saved me one dime. My electric bill remains the same if not higher. I continue to cuss your company and to tell everyone I can of what a scam company you are. Noresa came out with the same religious shit and looked at the botched job they did telling me that she will get "her man" out to fix the aesthetics of the job. She sold herself so much to me that I gave her one of a kind collection of fish to her for her husband that I personally made out of ceramics. You know her and Sid never returned my calls when I tried to reach them. No, they worked there scam and have gone on to rip off many more. I am still going to go to the media and expose your company for what it is. I wouldn't refer my worst enemy to Simply Solar