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• By Dm A.

  July 18, 2019

  Install a Heat pump

  $6,000

  I purchased a new central air/heat pump in 2018. I live in Winston Salem, NC. They were more than happy to install and take my money yet I called last year for a tune-up and for a number of various reasons, they never showed up. Now, this year I called and was told they no longer service my area which means they don't stand behind their products, labor and don't give a flying rat's rear end about their customers.

• By Mike

  August 15, 2017

  AC unit cooling repair

  $2,500

  Living in a historical district provides a home of character, charm, and unique challenges. Home repair is required to be cautious, skillful, and within strict guidelines. When our AC unit stopped cooling, we thoughtfully researched for a company with experience and excellent ratings. We chose Shamrock Heating and Air Inc., largely due to positive feedback comments and high customer service marks. 

  Our experience has been far from positive. During the first service call the technician stated that the unit was only 5 to 10 years old and recommended upgrading Freon to newer type at a cost of $1k. Service was completed and the bill promptly pre-paid. Nearly 3 hours later, the AC unit again was failing. Calls to Shamrock only resulted in a response of "we can get to you after the weekend". Which caused our family to stay in hotels and with family due to record heat index. When another technician returned Monday, we were again informed that the unit was only 5-10 years old and in need of additional repairs at a cost of an additional $1.5k. Knowing that we were approaching the cost of for replacement, we declined the service. 

  Here's the kicker though... Guided self examination of the original unit to order a new unit revealed the true age of 17+ years. This simple fact would have clearly prompted a replacement vs temporary repairs as recommended by Shamrock. Seemingly common knowledge would indicate that you simply do not put $1k-2.5k into a nearly 20 year old unit. A quick web search indicates the following on more than one (1) site:

  "Many homeowners decide to replace it after about 10-15 years for a new, more efficient model. In the long-run, replacing the system every 15-20 years (most systems' average life expectancy) is more economical in terms of maintenance fees and energy bills."

  Repeated calls to Shamrock's staff and owner about the false informed and poor service in order to request at least a partial refund have gone unanswered for nearly 6 weeks. We post this review in hopes another family will not endure a similar frustrating and expensive experience with Shamrock.

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• By Dena

  July 6, 2017

  Verified Hire

  I would highly recommend Shamrock. They did a great job and were lower in costs than several others.