BuildZoom does not allow businesses to remove or edit accurate reviews that adhere to our editorial guidelines. However, there are a handful of cases where BuildZoom will consider removing a review:
If you have never had a business encounter with the individual who has posted the review.
If you believe the review violates our editorial guidelines.
If you can prove that the review contains false representations.
If you believe that one of these situations applies to a review posted to your profile, you may take the following actions to dispute the review:
1. Log-in to your account
2. Click on the 'Get Reviews' link in the far-left column, followed by 'Manage Reviews' in the center column.
3. Click on the ellipses on the far right of the review in question and then click, 'Request Removal.'
4. You will be presented with a form in which you may write a comprehensive, detailed explanation for why you believe the review should be removed. To ensure an efficient response, try and stick to the facts. If you can provide accompanying evidence to support your perspective, such as a signed work agreement, you will dramatically increase the likelihood that the review will be removed.
Handling a negative review from a client
One of the ways that BuildZoom creates accountability in the marketplace is through our handling of client feedback. A review posted by a client who has found and hired a contracting business through BuildZoom, carries a great deal of weight. Over 90% of the time, client feedback on BuildZoom is positive and will significantly increase a contractor's likelihood to receive future job opportunities.
There are times when a client is unhappy with the service they have received and will leave negative feedback, which will decrease your BuildZoom score and hamper your ability to receive future job opportunities from us. Often, these situations are a result of simple miscommunication and can be handled in a simple and straight-forward manner. If you should receive negative feedback from a client who has hired you through BuildZoom, here is some advice on how to rectify the situation:
1. Carefully review the feedback - The first thing you should do is make sure you fully understand the source of the client's dissatisfaction by carefully reading the review. Much of the time, it will be clear what needs to be done in order to rectify the situation; however, if the next move is unclear in your review, we recommend writing a professional, concise e-mail to your client, clearly asking what you can do to rectify the situation to their satisfaction. In many cases, simply asking what you can do to help, can be sufficient to satisfy the client.
2. Rectify the situation - In many of the cases we've observed, there are a few simple actions that can be taken to satisfy the client. If the solution is more complex, our recommendation is to keep the lines of communication open by providing them with acknowledgment that you understand their problem and a comprehensive, detailed proposal for how you can resolve the situation.
3. Request that they remove or update their review - Once you have either solved the problem or developed a solution for handling the problem that they are comfortable with, you can pose a request for them to either remove or update their review to reflect that you're working with them in good faith to satisfy their concerns.
Note: If you believe that the client mistakenly posted the review or alternatively, misrepresented the facts, you can post a formal dispute.
How can I submit proof that the negative review is false?
If you believe a review on your profile contains false information, please dispute the review according to the instructions outlined in 'Disputing a review'.
If your dispute is in process, you may submit documented evidence supporting your claims to [email protected]. Please be sure to include a link to your profile and the name of the reviewer in question.
If your dispute was already settled, you may only contact [email protected] if there is new evidence available or if you have won a legal hearing.