Boulder Mountain Rock Walls

Boulder Mountain: Thanks for abandoning us for easier jobs and money!

Originally I recommended Boulder Mountain and had a highly favorable review here. Don and Mike did a great job on our rock walls, and other work they performed, while we were building our home. However, the last interactions I have had with this company are beyond explanation.

1. During our home build we discovered we overpaid Boulder Mountain $299.80. I notified the company as soon I discovered the issue and they have not responded to our request for a refund. They have not even let us know they will look into it. They simply have ignored the email. At the end of 30 days we will be notifying DOPL, DCP, and taking legal action. To not respond to a customer concern is unprofessional. To keep money they did not earn is unethical and unjust enrichment.

2. Boulder Mountain gave me a bid in November 2020 to perform rock wall work for $3,400 with a commitment to start in the spring. April 2nd I contacted Don as he requested to get us on the schedule to perform the work. Don replies, "Ok. I’ll be ready the first of may. Let [t]ouch base on a few weeks". May 4th I again reach out. Don replies and states prices have gone up. He comes out, remeasures, and says, "it won't be much more" to do the work. He sends a bid which is more than 2.75 times more than the agreed upon price: $7,759.10. I try to understand what just happened because he does not state he miscalculated, says rock rose 40%, fuel increased 75 cents, and rental equipment went up 20%. The math doesn't work out so I ask again. He then falsely states it is impossible to get the rental equipment. I reply that I called two locations and both had the equipment he needed and that we needed to talk.

On the phone Don tells me he simply doesn't want to do the job. So, he made excuses, told me he couldn't get the equipment, jacked up the price, all in an effort to discourage me from using him. He also told me that he didn't like my job because it was too difficult to work in my back yard and he could make more money faster on easier jobs. He said that despite our agreement in Nov, and confirmations in April/May, that he would not be coming back. I remind him that we spent tens of thousands of dollars with his company and he mocked me. I then told him how disappointed I was that he would use these slimy tactics and his only response was that he was not proud of it.

Don has preached to me for years that he is not the type of contractor that would breach a contract, leave someone in a bind by abandoning a project, price gouge, deceive, or be unethical in his work. In this latest experience he did all of these things including keeping money that did not belong to him nor earn.

Where I once highly recommended Boulder Mountain Rock Walls, I no longer do so. This company is just another company looking to make a financial windfall during difficult economic times for people. I suggest you avoid.

During our home build I dealt with many contractors who acted like this, who ultimately buried us financially, and frankly I'm sick of it. I expect businesses to be professional, ethical, and honest.

Thanks for abandoning us for easier jobs and money!

Don and Mike did a great job on our rock walls, and other work they performed, while we were building our home. However, the last interactions I have had with this company are beyond explanation.

1. During our home build we discovered we overpaid Boulder Mountain $299.80. I notified the company as soon I discovered the issue and they have not responded to our request for a refund. They have not even let us know they will look into it. They simply have ignored the email. At the end of 30 days we will be notifying DOPL, DCP, and taking legal action. To not respond to a customer concern is unprofessional. To keep money they did not earn is unethical and unjust enrichment.

2. Boulder Mountain gave me a bid in November 2020 to perform rock wall work for $3,400 with a commitment to start in the spring. April 2nd I contacted Don as he requested to get us on the schedule to perform the work. Don replies, "Ok. I’ll be ready the first of may. Let [t]ouch base on a few weeks". May 4th I again reach out. Don replies and states prices have gone up. He comes out, remeasures, and says, "it won't be much more" to do the work. He sends a bid which is more than 2.25 times more than the agreed upon price: $7,759.10. I try to understand what just happened because he does not state he miscalculated, says rock rose 40%, fuel increased 75 cents, and rental equipment went up 20%. The math doesn't work out so I ask again. He then falsely states it is impossible to get the rental equipment. I reply that I called two locations and both had the equipment he needed and that we needed to talk.

On the phone Don tells me he simply doesn't want to do the job. So, he made excuses, told me he couldn't get the equipment, jacked up the price, all in an effort to discourage me from using him. He also told me that he didn't like my job because it was too difficult to work in my back yard and he could make more money faster on easier jobs. He said that despite our agreement in Nov, and confirmations in April/May, that he would not be coming back. I remind him that we spent tens of thousands of dollars with his company and he mocked me. I then told him how disappointed I was that he would use these slimy tactics and his only response was that he was not proud of it.

Don has preached to me for years that he is not the type of contractor that would breach a contract, leave someone in a bind by abandoning a project, price gouge, deceive, or be unethical in his work. In this latest experience he did all of these things including keeping money that did not belong to him nor earn.

Where I once highly recommended Boulder Mountain Rock Walls, I no longer do so. This company is just another company looking to make a financial windfall during difficult economic times for people. I suggest you avoid.

During our home build I dealt with many contractors who acted like this, who ultimately buried us financially, and frankly I'm sick of it. I expect businesses to be professional, ethical, and honest.