Wood Hollow Cabinets

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• By Phyllis B.

  February 5, 2023

  Kitchen, bedroom, and bathroom cabinets and closet

  $42,000

  Best cabinet maker in North Georgia area. Their work is top quality and design. They go out of the way to please you and to work with you to make sure everything is to perfection.. Their installation crew is one of the best. They made sure everything was installed to perfection left everything spotless.. I would highly recommend Wood hollow cabinets. I know of five different families that have been exceedingly happy with their work.

• By Shelley B.

  June 12, 2021

  Build Master Closet

  Total “Rip Off”

  In my opinion, Wood Hollow Cabinets is a total rip off! I worked with Nikki (their design team) to help establish the best design for our master closet. I explained every inch was important because there was no storage in the house we just purchased. She assured us that the design they would put together would satisfy our needs.

  When we got the closet delivered and then installed, there were SO MANY mistakes. There was also a portion of the closet you could not use or hang adult clothes. I called and spoke to the owner Alisa Brogdon and explained in detail all the problems in hopes she would fix them or take it back. She said she couldn’t take it back. She suggested to use kid hangers on the area that the clothes won’t hang (This was a Master Suite closet for the Master Bedroom).

  There were so many mistakes, the design team was not professional nor reliable and the quality was extremely poor considering the 15,000.00 price.

  These are the reasons why I clearly would not use Wood Hollow Cabinets:

  *Flawed design services

  *They don’t stand behind their product or design

  *Poor quality

  *Failed to deliver product on time

  All I can say is buyer beware!

• By Kevin M.

  May 25, 2021

  Cabinets for kitchen, bath remodel.

  $25,000

  It makes me sad/mad/glad to see that I'm not alone in my opinion of Wood Hollow Cabinets (check out other reviews on Yelp). Looking at several of those reviews, I also see other home owners that had the same TERRIBLE customer service experience. I've also filed a complaint with the Better Business Bureau but I'm guessing that probably won't do much good.

  Short version:
  DO NOT BUY CABINETS FROM WOOD HOLLOW CABINETS.

  Medium version:
  They have a nice showroom (of course).
  They make cabinets (like 20 other businesses in Dalton/North Georgia.
  Their installation is TERRIBLE.
  Their customer service is WORSE.

  Part of our purchase included two wine cabinets (cabinet with lattice work to hold approximately 40 bottles each. The other night when nobody (luckily!) was in the room, including our two children, the lattice work on one of the cabinets gave way and all of the bottles crashed to the floor. After we cleaned up of course i started looking at what happened and that's when i realized how bad a job they had done making and installing the cabinets.

  1. the lattice is not complete on the ends, aka the wood does not make a complete square on the ends which are then attached to the cabinet as a weak single piece of wood instead of a complete square.
  2. they only used a handful of finishing nails that are approximately 1/8 to long to essentially tack the lattice to the cabinet when it should clearly been securely fastened.

  No wonder it came apart.

  Now the even WORSE issue:

  I contacted my trusted contractor who did our remodeling to take a look and he immediately agreed that it was a faulty install and contacted Wood Hollow on my behalf. In short, they blew him off. And through our conversation I also found out that he has stopped using them for jobs because of this very reason (terrible customer service and installation).

  I then took the time to call myself. The person that answered the phone took my name, information, the nature of the call, and said someone would call me. I even took the time to take pictures of the issue and sent it as a follow-up to my call. 5 days later, of course nobody had so i called me back. I then called again, got the same "someone will contact you" response. But this time it was followed by a two sentence email verbatim below:

  "Mr. Morton,
  I have spoken to my boss, we are scheduled four weeks ahead currently. We are not scheduled to be in your area during that time frame, unfortunately. We thank you for your patience thus far.
  Thank you,"

  Confused by this message, and hopeful that it meant that maybe they were trying to fit me into their schedule, i called to see what the email meant. The response i received floored me. In short, I was told that they are busy and don't have time to even TALK to me about my issue. All of this was relayed through the poor person that works the phones. The manager didn't even have the courtesy to talk to me with any offer to help, apology, or even to tell me that they didn't stand by their product. Just nothing.

  Sorry for the long rant - hope i can save you the pain we're going through now. There are a LOT of alternatives. Just mark these guys off your list.

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• By Barnett41

  January 21, 2012

  Great Kitchen cabinets and service.
  I would highly recommend them.