Sometimes after I’ve claimed a job request via BuildZoom, the customer becomes unresponsive. How should I deal with this?
We make an effort to validate every service request before sending them on to contractors but there are just going to be times when a customer prospect becomes unresponsive.
We’d generally recommend trying to follow-up a day after initial contact if you don’t hear back. If there is no response to the second communication, then leave it for a week before trying a third time - perhaps via a different channel (e.g. phone if you’ve already tried via e-mail or even sms).
I have done the email and phone as the initial contact point and if I am not sucessful with that on the first day, I always call and follow up in a couple days. If at that point I am not getting anywhere I wait until a week has passed reach back out through email and phone and if there is still no response I mark the project for archive and put the reason as the client was unresponsive.
Perseverance is key. It definitely pays to try multiple times until you get a firm ‘no’. Customers may get distracted or busy but may still be making their hiring decision. Many BZ users like to use the BuildZoom messaging system because it helps organize all their remodeling project-related communications in one place.