If we’re unhappy with the work that one of our project’s subs did (specifically the tile installer), is it the GC’s responsibility to cover the cost of fixing it?
IF AT Anytime A CLIENT IS UNHAPPY WITH A PARTICULAR PHASE OF CONSTRUCTION, IT HAS BEEN MY EXPERIENCE THAT THE CONTRACTOR COVER FOR THE SUBCONTRACTOR HE HIRED TO DO JOB. THEY CAN TAKE IT UP AMONGST THEMSELVES AFTER THE ISSUE HAS BEEN RESOLVED BY THE CONTRACTOR
Yes, provided that the contract was with you and all payments were directed to the contractor.
If you hire the GC to install the tile he is responsible.
If the sub was hired by the GC and the work was not to your satisfaction, then I would bring it up to the GC and let him deal with his sub. If you had also set forward the expectations before they started and the GC agreed to it, then the GC should cover the cost of fixing the issue. I would like to call it chain of command, but if you had hired the sub on your own then the GC is not responsible for the work performed by that sub. In this case, you have the choice to bring in a new sub and deduct the cost of hiring the new sub from the current sub’s invoice. Hopefully this helps and you are able to fix the issue.
If the General Contractor is under contract for the entire scope of work for the project, then the general contractor is responsible for the quality of all their sub contractors’ workmanship. At times we have ran into similar issues where a home owner wouldn’t be completely satisfied with a certain portion of work and it is our responsibility to fix it to their standard regardless of what sub contractor did the work.
At All-Star Remodeling & Design, if/when we use subcontractors they are 100% an extension of us which means they are 100% our responsibility. We have built up great relationships with the few subcontractors we do use and they all understand the quality of work that All-Star expects from them. If their workmanship is not up to our standards or there happens to be any other issues we handle these situations on behalf of our clients in their best interest.
We work hard to make sure our client’s experience is as enjoyable and worry-free as possible. One of the ways we remove stress from the remodeling process is by coordinating the entire scope of the work. We like to have our own employees and installers do as much of the work as possible, but when we do sub work out we make sure we handle all of the planning and briefing, coordinating and scheduling, and quality assurance. Our clients have ONE point of accountability and that is All-Star Remodeling & Design. This ensures that they will have peace of mind, knowing we will not point fingers or try to pass blame if anything does not meet expectations.
Example: Our drywall subcontractor once had drywall delivered to the jobsite when the ground was wet and soft… the delivery truck drove on our client’s yard and left large ruts from the truck’s tires from the road all the way up to the house. We told our sub that they had to fix and/or pay for the fixing of the yard or that we were going withhold $1,000 from their pay to fix it for our client. They got it fixed!
Of course the Contractor is responsible! The Contract is between property owner and the Contractor, not with the property owner and sub-contractor.
As a licensed, bonded & insured company, the GC is 100% responsible for the sub-contractor in my opinion. When a customer hires a GC, he doesn’t know all the time if they will use subs or not. I would ask those questions before signing a contract. Some companies will try to pass around the “blame” but with my experience its the GC’s responsibility.
I have a subs-agreement with all my subs (about 15% of my labor ) and they take full responsibility for their part of the project.
Make sure you hire a reliable company that does the same thing as we do with our subs.
Guy.
Yes, Prime contractor is responsible for all his sub contractors that preformed on your project!
You should contact your G.C to take care of the tile work that you are not happy with.
Yes but read the contract you signed with the contractor and the contract between contractor and Subcontractor. It is all about verbiage in contracts when and if you have to go to court.