We would like to know what are some things that home owners look for at that first meeting. Whether it be language, terminology or attire.
As a experienced professional, I like to make sure that anyone I meet knows exactly who I am. So I wear a company shirt with my companies name and logo on it. I also bring my license and insurance information with me. When I meet with homeowners to discuss a project I come ready to answer questions and to give them options. Most of the projects are governed by budgets. I would say that if a contractor cannot answer a project question or whip out a calculator and let you know how much it would be with a few calculations than you should find another person.
First, personal appearance, next company id of some kind usually a company shirts works best. Always be well spoken, don’t be intimidated by questions you don’t have an immediate answer to. And always remember to treat the potential client with the utmost courtesy and respect.
I have to say that the fundamentals are paramount. Of them, I believe punctuality to be important in particular.
Punctuality sets the tone and determines how the first meeting will go. We have a company wide policy that on time is late. If the customers time is valued and respected then they will be more receptive.
When you are home owner and you have idea about your project ,then you make review on some popular web site like yellow pages or buildzoom.com.
Then are much more possibility that person (contractor)who you chosen is the right one.That prepared all talking will be easier because you know what expecting,and you sure that what say contractor is not just BS,but knowledge and reputation support by good reputation and recommendation of previous customers.
Smile…Make homeowner feel comfortable with you. Find out about them,and their project.
Friends park in the driveway, strangers park in the street! I used to be that guy that would be afraid to give a legitimate estimate in fear that I was overpricing myself. It almost cost me my business and make family life difficult. Now I pull arrive at a new customer, very confident and an expert in my field. Believe it or not, the customer is buying you, not necessarily your service. Make the customer feel as though you are somebody special, which you are.
On time is a big first impression
Dressed in a company shirt and a decent looking vehicle with Co. lettering also a plus
This lets you know they are serious and invested in their business.
Showing Respect for you and your home whether $15,000 to $500,000 do they ask or just remove their shoes (shoe covers) when they enter.