Ice dams form on the eaves of a roof when warm air leaks from the interior heated rooms (conditioned space) into attics or vaulted ceilings. This warmer air heats up the under sides of the roof sheathing and melts the snow or ice piled on the exterior roof surface. The melt water travels down the slope of the roof and refreezes when it hits the colder surfaces at the roofs eaves. As ice accumulates at the edge of a roof a “dam” is formed, and water draining down the plane of a roof is blocked from escaping. With nowhere to go water can seep under shingles and find it’s way inside the building envelope.
Due to the wicking property of water known as capillary action, moisture can travel up the surface of a roof, or through any holes in the sheathing. Once this path is formed water can rapidly accumulate inside ceilings or walls as more ice builds up on the rapidly growing ice dam. Damage from ice dams can be deceptively widespread, and include damage to sheathing and framing, insulation, drywall, painted surfaces, and interior trim. Prolonged moisture damage can cause wood to rot, and major mold issues to develop inside wall and ceiling cavities. Ice dams can cause extensive exterior damage as well including damage to roof shingles, exterior roof trim, siding and corner boards.
A general contractor or remodeler with a wide variety of skills in separate trades will be best, as they can tackle the complex issues caused by ice dams. Sheetrock, insulation, painting, and woodwork could all need to be performed in order to fix the damage.