Why have we not received any leads?

We came back to this platform after a year’s break. After a few weeks, we noticed we had not received any project options, so we upgraded the account, but to our surprise, we have not received even a message, even though we are paying to be publicized.

Can we speak with a person who can help us with this matter urgently, please? It would be much appreciated.
Thank you,
Saad Remodeling