5 Star Roofing

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• By William M.

  June 10, 2025

  Roof

  BEWARE!!! I had a new roof installed by this company just a year ago. I had a prior relationship with Gary who also ended up being the foreman on my job. The work seemed to move quickly and thought the work was done well. My mistake, soon after the job was completed my family was out of town for an extended time. While they were away I was staying at the house by myself. I had not been down to the lower level of my home for a few weeks, but once I did, I found the I had a leak and had to have the whole area remediated for mold and water damage. At the time we could not conclude where the water came from so I paid $10,00.00 out of pocket to fix the problem. Fast forward to the end of May. My wife and I we're on our porch, which is enclosed, it was raining pretty heavily and we noticed on an interior wall that it looked moist. Upon further inspection we realized the water was running down the wall and leaking onto the baseboard and floor. We then went down to our lower level and ironically enough the ceiling was wet and water had pooled in the same area as had leaked the year before. I promptly called 5 Stars the next day and they immediately sent their production manager J out to access the situation. He facetimed me from the roof of my house and showed me broken pieces of hardie plank siding at the base of my roof at the flashing. We discussed the situation and he told me they never replaced the over 17 year old flashing and must've missed the damaged siding. I explained to him that I never had leak issues before the roof was replaced and olny decided to do it because my neighbor did and Gary had done his roof as well. We agreed that either they damaged the siding or it was damaged before and they never let me know. Either way they had the responsibility to let me know. He told me he totally agreed with me and was going back to his office to get clearance to do the repairs, then proceeded to "ghost" me for a week and rather than being responsible and calling to explain, he cowardly sent an email saying they were not going to fix the situation or take responsibility for this although I have a 5 year warranty on the roof and it has only been a year. I then called Gary directly, he told me he was going to get the situation resolved and proceeded to do the same thing and send me a text and told me it was out of his hands. Poor way to communicate and a poor business practice. I have now hired another roof company to repair this. The have informed me that the damage was most likely done during the install last year but also said they thought 5 Stars had an ethical responsibility to let me know if that damage existed prior. Also they siliconed the base of the flashing so the roof would have probably leaked anyway even excluding the damage to the siding. It is now costing me another$2000.00 + out of pocket. Take this a a cautionary tale to really research a company and be sure that they stand behind their work. Especially if you know someone involved personally, like iI knew Gary. Very disappointing. Don't get done dirty like 5 Stars did me!!

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