A Better Plumber

I contacted "A Better Plumber (Formerly A Better Sewer Inspection)" recently and they provided my with text reminders which facilitated and solidified when they would be coming out to check my sewer 3 inch-4 inch drain from inside my home all the way to where the city 10 inch sewer junction was. This was approximately 95 feet from watching the video sewer inspection. KC Collins (Carlton but goes by KC) arrived on time (perhaps even early) and rang my door bell, introduced himself and was careful of his surroundings within my home. KC, from the time he arrived to the time he left, was courteous, conscientious, knowledgeable, friendly and willing to do whatever it took to understand what the issues were and how to correct them. This young man was detailed in his dissemination of information with regard to the concerns he found whilst scoping my drain from the home to the street explaining each aspect and each finding as he conducted his manual scoping. He not only did not rush the work (he did work efficaciously the entire duration of his visit), he truly enjoyed the work he was providing me the customer with. KC even made some friendly small talk while he was scoping and explaining some of the blockage flow issues with my sewer drain 3-4 inch pipe which kept me at ease and made me feel relaxed during this process. KC contacted the office numerous times to communicate and schedule follow up Hydro Jetting in a few days and was able to get me scheduled in quickly without hassle. My only criticism is that your company could not locate a machine with cloning/replicating capabilities to fabricate more KC Collins employees as he was simply the best employee a company can employ with superior work ethic, genuineness, friendliness, sensitive to the customer needs, and present in the moment (he was focused on the work!). Most importantly when I was explaining and going on and on about the issues I was having with pluming, toileting not working right, KC actively LISTENED to me! He let me finish what I was saying and did not interrupt me and then rephrased what I said to clarify to make sure he understood what my issues with my sewer and toilet were. That is a rare thing in this day and age. KC is an excellent reflection of what an employee or representative or even face of a company should embody. I encourage the owners/managers of "A Better Plumber" to do one or many of the following: Give him a raise, promote him, make him a trainer with increased pay for doing so, but most importantly retain him any way you can ethically. I have conducted business with many company's/employees over the years and it is quintessential that your "front line staff/employees out in the field" reflect in a manner that is befitting of your philosophy, credo, motto which KC does in spades. Sorry for the rant/rave, however I feel that if you have read this far please consider this company and KC or KC type employees that this company offers to suit your plumbing needs.
-Noah (July 29th, 2022).