A. Grosso & Son Home Improvement

My experience with A. Grosso and Son Home Improvement was one of the worst I have ever had with any company in my 40 years of doing business. I hired this company to do a home improvement project, and was given a "contract" outlining all the work and pricing which was agreed to. Thinking I was dealing with a reputable company (mainly because they were LICENSED), I felt safe and thought my project was going to get done. Little did I understand then how these people operate.

The contract I was provided listed pricing which undercut all the other offers I had from other companies, so I thought i was getting a good deal. Mr. Grosso made it point of asking me what I was going to pay other people, so he could undercut their prices and take the work.

I should have realized something was very wrong when Mr. Grosso senior kept pressuring me to make payments on the contract, even though the work specified had not been totally completed. What started out as contracted work that was paid upon completion? Quickly changed to "I need a certain amount of money per week to meet my 'payroll' or I'm walking off your job and breaching the contract"..So not having much of a choice since I had to have the work done, I agreed to keep making weekly installments..Slowly but surely through this process, I began catching Mr. Grosso senior in multiple lies week after week, and his "words" stopped lining up with his actions. I came to the conclusion at the end, that Mr. Grosso Sr. is a complete pathological liar (in my opinion after dealing with his extensively) and one of the most dishonest con men I have ever dealt with...

Once all of my money on the contract was paid in FULL? Mr. Grosso totally changed his tune. His new story was: "Sorry, I 'underbid' the contract..I know you paid me already for all this work (which I havent completed) but there's no way I can keep working here to complete the "contract" you paid for already for free. You'll have to start paying me on a weekly "labor rate" of $3000 a week, to complete the work you already paid me for..Sorry..I made a mistake"...

When I began protesting about the fact that I had already paid for the work, Mr. Grosso would scream, yell and become obscene with me over the phone, and somehow seemed to in his mind blame "me" for this situation; As I should have "known" that he underbid the contract and that it wasnt realistic in the first place...And his contention was that I should be "grateful" that he even did the work he did, without walking off the job in the first place....This was easily the most insane conversation I have ever had with another human being.

Be advised that Mr. Grosso has no qualms with yelling at, screaming at, and cursing out his customers (as I witnessed personally MULTIPLE times throughout the job) And mainly he does this when you as a customer protest to him changing the deal around midway, after you've caught him in a lie(s), and once hes confronted to make good on his word which he may have given you the day before; but that now changed 5 the next day. In my opinion Mr. Grosso is mentally ill, and in doing some research online, his personality traits line up with an individual who his "criminally insane"..

The story however for me got a lot sadder...As having no choice any longer and being in to deep with this guy and his "company", I paid them almost 14,000 MORE over our contractual obligation, week after week for about 4 weeks on his "labor rate", during which time almost nothing was getting done in the house any longer. I came to realize at that point, after the last payment that this individual was scamming me further, and dragging out the work as long as he could in order to keep squeezing a weekly "salary" out of me..

Finally when I put my foot down, and told him that I was going to have to supervise him going forward and check to see and only pay for the work that he completed everyday? He then became completely irate and insane, and refused to have any supervision, nor accountability..And I was basically told "I will do whatever i want work wise, at my own "pace" and I will expect you to pay me at the end of the week, no matter what has been completed..Or I'm walking off the job again.." I wrote that in a nice fashion, but the actually statements were screamed, and cursed at me like a lunatic.

Finally I had had enough, as I was out thousands, and thousands of dollars, and only about 80% of my work was completed even though I had paid $14,000 over the contract price..And I told him I was no longer going to pay him any more money, and I wanted the work done in accordance with what I paid...His words were basically: "Ok so you're "firing" me?"..This is his mind was his legal little maneuver to get out of this situation with all of my money in his pocket, without completing the work he was contracted for. Theres no more room here for more of this story: Bottom line I lost THOUSANDS OF DOLLARS trusting this company, THEY ROBBED ME AND SCAMMED ME THE WHOLE WAY THROUGH...DONT BE THE NEXT VICTIM OF THESE PEOPLE!! PROTECT YOURSELF!!