Abc Remodeling

Promised 3 weeks, turned into a 3.5months of nightmare.
Overpromised and under-delivered. Piss poor communication, planning, and time management. Never keep to their words. Hidden fees and charges. Makes decisions without the client/owners approval or authorization. Their own plumber refuse to work with them in future projects. Every nail and every screw that could go wrong went wrong. If I could give them less than 1 star, I would.

Details:
1) Promised 3 weeks of completion of work, but couldn’t get it done for more than 3 months. (started 3/1 and last work was done on 6/11).
2) Unprofessional behavior towards the client
a. Eric falsely accused me for using his credit card for purchasing materials – he gave me his Wayfair account to use for purchasing materials as it comes with discounts (purchase of material should be contractors responsibility btw). The first time I accidently used the card on file, but told them right away I will refund all expenses. All subsequent purchases I used my own credit card. Eric thought I was using his card and yelled at me for that. He even showed me a screenshot of the transaction which stated my credit card number on it! He didn’t even apologize.
b. He texted me to return a p-trap on wayfair and when I did that he yelled at me for not getting his approval for returning the p-trap. Mind-blowing!
3) Poor time management – they would show up 2hrs later than agreed upon time. Or they would not even show up at all that day.
a. Once I was waiting for him to go shop materials together, we had agreed to meet at my place at 1pm, first measure the dimensions of the bathroom, then go to shops together. He came at 2.30pm and without a tape measure. He ended up using mine which he took with him and didn’t return until end of project. I had to buy a new one because even though I told him return it he would repeatedly forget about it.
b. Other times he would say he is going to come by in the morning and doesn’t show up until late afternoon without any communication or heads up.
4) Zero organizational skills and planning
a. The month leading up to the start of the project was already a hell. I couldn’t get Eric to get started with the planning of the work even though I repeatedly told him how important the timeline was for me. I even created a spreadsheet with all the items, links to those items, cost, specifications, unit price, quantity, really everything. I asked him to go through the list and make sure those I items I chose was feasible. He was too lazy to be bothered. When we received the shower head, it was missing the valve. How would I know there is valve to look out for? This is why the spreadsheet was there for him to check feasibility prior to purchasing.
b. From day 1 (consultation day) I told him I want curb-less shower and a glass panel for divider. He didn’t research the vendor for the glass panel and we only found out after the work has started that it needs 4weeks to order the glass panel and it can’t be ordered until all tiling is finished. In addition, he also didn’t count on that because of the tile I chose, there are limitations to how the drain is designed. He only told me far into the project that we need to get a specific drain that would cost another $500 or we have to choose a different tile, which was too late at that point. Fast forward, when they sent the bill, the drain cost me more than doubled the amount that he had quoted me for. He basically provided me with false information on cost that caused me go over budget.
c. I wanted to put wallpaper on one the walls, and we went through the dimensions together before I placed the order for the wallpaper. They completely forgot about the dimension we have set and put tiles over the line where the wallpaper was supposed to start. This caused rework of tiling, delay of work, and I had to compromise the size of the wallpaper (it was a mural and not a repeated pattern, so cutting any edge of the wallpaper will cut into the overall image of the mural)
5) Making their own decisions without communicating with the client.
a. We had agreed on a level of the floating vanity shelf, but they forgot to count in the drain pipe, so instead they made their own decision on putting the floating vanity shelf at a much lower level without my approval. This changed the look completely. I had to convince them to redo it and I had to provide a solution to the problem that they have caused. This of course caused delay in the timeline.
6) Destroyed my hardwood floor in the process.
a. To protect the floors in the surround rooms, they put papers that was secured by some type of tape. When the work was done and they removed the tape, it pulled off a layer of the wax. Right now, you can still see where the tape was on the floor. They didn’t compensate me for that at all. So they actually didn’t protect my floor, they destroyed it.

Wish they would allow more space for review, the list continues....

If you don’t have a project that is going to cost 20K or more don’t wast your time with this company. We hired them to remodel 2 bathrooms (gut out both bathrooms) and then while the bathrooms were being worked we hired them to paint multiple rooms. Things were going great until their tilers stopped showing up wanting more money and was making huge errors, therefore, the tilers were fired. We understood that the project was going to be delayed but once Bromley Inc. hired new tilers it took them 4 months to return to fix the previous tilers mistakes and finish tiling the bathrooms! When we hired this company it was only our project and another one that was going to start shortly after ours but we know for a fact that they were hired for other projects that cost more than 20K so while our house is in this construction zone, with a 3 year old to say the least, we are going into the 7 month of when this project started and still not close to being finished. Communication was horrible! We texted and left messages with no response for weeks and it took calling on an unknown number to them that they answered the phone! We were given empty promises of when workers will arrive and they wouldn’t show up or there was barely any work done and then again they would disappear for weeks obviously working on the other projects that they acquired since ours because with this company money speaks priority rather than giving reasonable start times to get our project completed. Our intention was to continue working with them on multiple other projects but not now, we will hire another company and never recommend this Bromley Inc. to anyone!