Absolutely Dry Basement Waterproofing

Absolutely Dry Basement (ADB) gave me a decent quote (I thought) on putting an interior perimeter system in my basement to keep my basement dry. Cost was $4300 for 720SF with sump pump and battery back up. When I initially met with Steve (assistant) and Paul (owner), both were very friendly and helpful. Explained the process and answered all my questions. I agreed to have the work done and was put on the schedule. I was told by Steve that work would begin between 8:30am and 9am that day, but the crew showed up at 7am. I'm not used to people being early! Jackhammers at 7:15am was...well, loud. Not a problem though, just wasn't ready. According to Steve (the assistant), work was completed that day around 1pm. So six hours to jackhammer all the concrete around the inside of my basement walls, put in perfed drain tile, cover with rock, cement over, install sump pump and battery backup. Faster than I thought. I could have sworn Steve said the process would take two days. But I was impressed it was done so quickly. I knew the floors would be a mess when I came home, but I wasn't expecting the rest of the mess. We had covered everything in the basement with plastic sheeting, but not the walls nor stairs. The walls were a mess and my stairs were covered in concrete chunks. Both had to be repainted, costing me $40 and taking about 4-5 hours of my time. I couldn't believe how messed up my stairs were. The owner later told me they had no way to cover or protect the stairs, but I wonder what they do in the case of someone with carpeted stairs? The walkthrough was done with Steve two days later, at which time payment was expected. Steve showed up on time and did the walkthrough. I pointed out my concerns (dirty walls, ruined stairs and a concrete anchor that held the PVC pipe running out of the house) and Steve was very dismissive of my problems. He attempted to pull out the concrete anchor, saying it wasn't really needed. He said he would send his crew over to clean up. Overall, his attitude was unpleasant and he seemed annoyed at my concerns. Like I said, I expected the floor to be a mess (I've done concrete work before), but I was a little taken aback by the mess left behind by the crew. Other minor annoyances included: gloves left behind, large piece of perforated pipe left behind, mask left behind, PVC pipe running out of the house wasn't sealed properly (looks like it was, then it was shoved further out), screen on window not replaced (left in yard), hose extension on outside of house should have been clamped and the sump pump cover had been cut (poorly) to accommodate a mis-placed pipe. I'll admit, I'm a little OCD about things being done in my house. Especially when I'm spending that kind of money. I expected less of a mess than what I found. I expected the work to be a little neater. I called Steve after the walkthrough and complained about his attitude and said I wanted a call from Paul (the owner). Paul called me back and came over. He cleaned up my stairs and walls the best he could. Apologized for any misunderstanding on Steve's part. Paul is a great guy to deal with and while I understand HIS point of view (said there is no way to keep the stairs clean, said the concrete anchor really wasn't needed) I felt more like he was making excuses rather than accommodating my needs. I come from an industry/company where you make things right for the customer, not make excuses. However, I was content with Paul's help and his willingness to come out and address my concerns. It's obvious his customer service skills are mostly intact. :) I think the whole process would have been less frustrating if I had just dealt with Paul. So, what about the basement waterproofing? That's the most important part, right? We had this work done in the spring of 2010 and so far, no water. We had one instance today (09/26/11) with water leaking from the corner of the house, but our downspout had been knocked off. That being said, the waterproofing system should have been able to handle that.