With over ten years of combined trade experience we at Ace Home Remodeling of Orlando want to let our clients know we will take out all the guesswork. We will implement what you want whether it be your dream kitchen or bathroom or simply expanding and recreating a new family room floor plan. We can turn your dream living area into a reality with our licensed and insured contractors. Our team of specialists will work tirelessly to bring you the services you require with a peace of mind. Our team becomes a part of your family because we take care of you even after our job is completed. We proudly provide the customer service when you need us! We love to go the extra mile whether we must begin early or as late to work around your schedule. Let us take care of the planning and designing so we can show you the model and install it all under one roof! You can reach us Monday through Friday 9-5pm and Saturdays from 11-5pm, and we are located right in Orlando, FL.
From BuildZoom: Ace Home Remodeling Inc, 9300 Conroy Windermere Rd, Windermere, FL holds a Construction Business Information license and 2 other licenses according to the Florida license board.
Their BuildZoom score of 91 ranks in the top 37% of 191,428 Florida licensed contractors.
Their license was verified as active when we last checked. If you are thinking of hiring Ace Home Remodeling Inc, we recommend double-checking their license status with the license board and using our project planner to get competitive quotes.
I will open this review by saying, I wish I'd done better due diligence on Ace, had I done so, I never would have hired them, so partially my fault for having a bad experience.
I'm giving Ace Home Remodeling two stars instead of one because although the job was late and over budget in the end, I have an acceptable finished product.
I'm giving this rating for three reasons.
1. Upon signing my contract with Ace we were directed to make a check out to Crash Crew LLC "for permits". When my permits were issued, I learned that a person I'd never met held the notice of commencement on my project, not Ace Home Remodeling.
2. On at least two occasions, the owner of Ace Remodeling informed us that her project manager was not cut out for remodeling work and was used to doing new construction. Everything I've been taught in business is to not bad mouth my employees to their clients. Needless to say, we were very unhappy with the project manager (failed to communicate to us, trades would show up at all hours of the day and evening unannounced, numerous errors made, low quality, etc) and so we asked that he be removed from our project. While this was initially agreed to towards the end, the owner brought him to our home on a Sunday morning, (we'd explicitly stated the project manager was not welcome at our job site) and were told - my business, my rules - IN OUR OWN HOME. Beyond unprofessional to me.
3. Work quality and re-work. Numerous measurement errors, causing the electrical and plumbing to have to be moved two and three times. Drywall seams meeting with no stud behind causing drywall cracking, walls built out of square and plumb. Shower pan failed inspection twice due to slope issues. Spot repairs to floor leveling causing uneven floors. No dimensioned drawings, and even then, when we together made site drawings, there were still multiple questions raised about the same topic. As I said, while many of these issues eventually got resolved, the amount of involvement from us as home owners was unacceptable.
Because of the permitting issue above, we had to get an attorney involved to draw up a lien release (which Ace initially refused to sign) so that we could then file a Notice of Termination of the Notice of Commencement in order to protect our deed from someone who we had never met, nor had a contract with.
It's really a shame because some of the tradespeople who worked on our job performed very good work.