Adi Landscaping

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• By Debra P.

  August 19, 2023

  Outdoor Plant/Trees/Pergola

  $17,158

  We usually wait about 60 to 120 days before writing a review. We wait because we want to see how things look and hold up after a small period of time. Anyone can write a positive and euphoric review immediately after the work has been completed and everything looks great - but how will it look over a small period of time and more importantly, if it doesn't hold up - how will the company behave when asked to honor a warranty commitment? That's what matters most. Why? We have been trying to resolve warranty issues with ADI for over 4 months due to scheduling, but mainly because he simply doesn't want to just do as promised and replace what has died and repair what came out poorly. Much of what we paid his firm to do, we have now had to replace ourselves and just today found out from him that he is apparently not going to honor the warranty on the trees he planted. $800 per tree according to him. Which is a hint - there is no warranty with ADI. It's just words to sell a project. We have wasted so much time chasing Hector to honor ADI's warranty that we have simply had to punt and replace things ourselves - all while in the middle of selling our home!!!! If we could give this company less than 1 star, we would. He'd rather argue and blame the customer. We paid ADI approximately $20K for landscaping services and various plants. Despite being told that we had a warranty, we have fought with Hector to replace trees that we have since learned from 3 (three) different arborists were not planted correctly and nor were the water settings appropriate for the irrigation (set by Hector himself). Hector told us numerous times that the trees were not getting enough water and heat was an issue (etc, etc), at the same time the Texas A&M educated arborists told us that the trees in question had essentially drowned in the clay "bowl" that they were sitting in. Hector, by the way, implied that these A&M educated arborists didn't know what they were talking about, and that he knew these things. This is what they teach at A&M and while we are not even fans of the school, let's face it, they know plant sciences better than most in our area. All of them told us that how the trees were planted and being watered that they were drowning due to how they were planted. The water was essentially pooling in the clay bowl around them because the clay wasn't removed at sufficient depth at the time of planting to allow the water to pass through to be absorbed around the roots. One was "suffocating" in the fabric wrapped around the root ball that was never removed prior to planting. We have replaced almost 80% of the flowers planted by ADI within the first 90 days.The outdoor cover we hired ADI to build for our pool equipment and generator was flawed (see pictures) from the start and the wood used was cracking and warped at the time of installation. ADI did NOT finish the project. We are thousands of dollars ($5K to 10K) out now. For anything related to trees, hire a Arborist (Tree Solutions of Texas).

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