Advantage Refrigeration and Air

This review is posted from google which the owner, Ryan, reported as abusive to give him 5/5 stars again.

Service techs are very friendly and courteous. I recommend they go work for someone else. The manager Ryan, is THE most unprofessional person I’ve probably ever dealt with. Just wait until you see the rebuttal he posts on my review.

Here’s how he deals with his customers. Below is a Voicemail transcript from Ryan which he left with his consent to my phone number.
Chris this is Ryan, we were in the middle of a conversation and again it sounds like the whole reason why _⁠_⁠_⁠_ and your wife got into it Is because your wife got an insane attitude that she got with me. Your wife is the problem not me, not _____, not advantage. You guys are military, you think you're above everybody else and talk down to everybody I'm sorry you feel that way but that’s not how life works, everybody’s equal. You've paid for service you got the service. You want to write people bad* reviews go for it doesn't hurt my reputation one bit. I made my money I can retire tomorrow.

My text reply:
"Well your voicemail was perfect proof of how you treat your former customers and military. And contrary to your belief My wife and I don’t view ourselves above anyone else for any reason, especially since we are in the Military. To state that in your voicemail was quite ignorant. Also, to specifically attack my wife as the “problem” was quite ignorant. This has nothing to do with your technicians so don’t even make that mistake. This has to do with you, your poor taste in words towards my wife and your poor management skills.

Good luck with your retirement. Do not contact us anymore."

His reply(again left with Ryan’s consent on my phone):
"Well I have 3 multimillion company’s 15 rentals so I think my retirements looking very good"

Stay away from this company. It’s not even worth the time it takes to dial the phone because of 1 person.

My response to his google rebuttal: 14 Sep 21

My wife was hung up on and the individual manning the desk was being extremely rude to her. This actually happened again by Ryan. The "major verbal abuse" was not by any means directed to any individual nor was it even verbal abuse, it was frustration with the lack of professionalism and shotty answers he was giving us. Ryan, you even said the individual manning the desk was in the wrong and typically doesn't answer the phones. Don't lie and make it out to be our problem that you cannot do right in this situation.

A manager was not demanded, a request was made to please have him call us when able. He actually mentioned he was with a customer and we waited for a call back, which he did. The only mention of either of us having been in the military was to the fact we have not dealt with someone so unprofessional in our 12 year of service. No new system was "demanded". We simply want our issues fixed. The blower unit is continually leaking water in our garage in 2-3 separate streams. In the last 3 times Advantage has been out it has not been fixed. We were told, "well it usually takes 5-6 visits to fully diagnose the problem". Ryan, if this system were in my attic continually draining water how would that make any sense? Thankfully it is in my garage.

No threats were ever made... Ryan wants to take it personnel that we said negative reviews will be left due to his handling of the situation(s). And yes, once people truly know how you represent and conduct business, no one will want to use your company. Old republic, our home warranty provider is aware of all allegations regarding Ryan's conduct.

No text messages were ever left in malice. After having requested to no longer contact me, Ryan couldn't stop texting me. My last text to him was this in regards to him having 3 multimillion companies and 15 rentals:

"Great, good for you. I'm happy for you and your ability to retire. I can't and I'm just trying to get my AC fixed properly which will no longer happen through your company. Like I already mentioned, do not contact us anymore."

Send those "very unprofessional" things to my commander because I'd love to see what you make up.

If you don't trust my review, wait for his response as he has done to every other individual posting about his unprofessionalism. Ryan, i would have happily posted your response but there just simply wasn't enough room for it in my review.

I have to give them one star, which, in my opinion, they don't deserve, in order to do this review. Absolutely the worst company I have ever dealt with. If Ryan was working for me, he would have been fired a long time ago due to his being so unprofessional. He has a terrible attitude and, in my opinion, based on his dealing with me, has no understanding of how to deal with customers. I do not recommend this company to anyone and will never use them again myself. This family had been without AC for over a month due to an incorrectly ordered part, by either Choice warranty or Advantage. Both denied responsibility and blamed it on the other. The AC was finally installed and the installation was not done correctly, according to what the tenant, in their opinion, told me. The tenant said that when it was on cool it blew hot air, and when on heat, blew cold air. The tech who came over the next day and the tenant told me that he said that it had been wired incorrectly. I called and got Ryan on the phone and asked what was wrong with the unit and was told by him that it was only a stopped up drain. The tenant said that was caused when the crew that installed the unit buried the drain. Ryan got very upset, refused to answer my questions, and hung up on me when I asked if everything had been corrected. This man needs to attend anger management classes ASAP.
He called me today and informed me that he was a multimillionaire and that his partner was an Attorney and if I didn't remove this post he would have his partner sue me. I had my phone on speaker as I have hearing issues and my wife heard the entire conversation. I have stated nothing in this post that is not the truth. There was a $900.00 charge for service not covered which I asked him to send me a detailed list showing what the charges were for. He again refused, but did finally admit that it was his charge, not one tacked on by Choice Warranty, but still refuse to give me a breakdown on exactly what he did for the $900.00. He did tell me that only insane people kept asking questions when they knew they would be getting the same answer. There are other negative reviews by other former customers regarding this company and its manager. Read Them. .