Alan Kunsman Roofing & Siding

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• By Brenda R.

  September 19, 2022

  Roofing, sidings, gutters

  I had them work on many different projects on my house. Roofing, sidings, gutter's repair and I was pleased with all work done. I will be calling on them again. They were very professional.

• By Lee

  January 28, 2019

  Rubber Roof Replacement

  $12,500

  I had a very poor experience. There was no communication, dishonest practices in estimating and writing the contract, sloppy work, and no help from the office. I’ll run through our problems with the experience first, but please continue reading to find a timeline of events at the end.

  Communication

  The crews arrived at our property to begin work on unscheduled days with no communication from the company. The company never answered my complaint letters to begin a paper trail. After sending the letters and later follow-ups via certified mail, they answered. Before answering, they attempted to collect further payment by having their off-shore collection firm call my phone demanding I contact them. I received many invoices demanding payment while I was awaiting a response to my letters.

  Dishonest

  As described in the timeline below, our discussions revolved around re-grading the rear of our roof to avoid water standing. Upon receipt, I reviewed the contract (mistake! always hire a lawyer to review contracts) and found it enough for what we discussed - so I signed it. Later, the company claimed the contract said nothing requiring re-grading the roof to avoid standing water. The language, in hindsight, is ambiguous and inconsistent. Long story short, I’m out five-large and my roof still has standing water on it.

  I told the company it concerned me that the standing water remained in the same spot. They said the contract didn’t say they had to fix that, then brought a representative from the rubber manufacturer to assure me that standing water on the rubber material “should be fine”. The point is not whether it “should be fine” - I paid to have that section of the roof torn apart and re-graded to allow the water to run off, and I did not receive that.

  Sloppy Work

  My once-clean rear concrete patio is littered with debris from the roof teardown, the roofing cement adhering it to the patio. To protect my family’s feet, I had to find, then pick up the dozens of roofing nails dropped throughout our property (front and rear) and never retrieved. I walked around with a trash bag and picked up the dozens of cigarette butts left by the crew in my yard and on my patio, again - front and back of the property. When I went up on the roof to see the finished product, I saw an enormous caked-on stain of resin - someone knocked it over but instead of making any effort to clean it up, they left it there.

  Timeline

  We noticed a leak in our ceiling in early spring, 2018. Through a referral, an estimator from Alan Kunsman Roofing & Siding came out to assess the roof and decide the course of action. The flat roof had a poor design. Instead of being consistent, the roof angled up at the edge to funnel rainwater through an inadequate hole 1.5 inches in diameter.

  The estimator assured us the best resolution was to tear out the existing roof material and re-grade the back part of the roof. The water could then run off into the gutter instead of relying on a small hole that could get clogged which encouraged standing water. After examination, we added the front porch roof to the work order. I preferred to take action since we were expecting a child later that year and I needed a sound roof.

  They explained the weather needed to be above 50-55 Fahrenheit to begin work, so I submitted my deposit and they scheduled the work. In early June 2018, crews showed up and started work. The subsequent week, after taking pictures of still-standing water, we contacted our rep at Alan Kunsman and asked they fix it. Their crew appeared 2 weeks later unannounced (an admission of guilt) and tore out a section of the rubber roof before replacing it. There was no re-grading, though now 3-4 more seams need maintenance going forward.

  They sent the first invoice August 2018 (after no further reply to my standing water concerns) and thus began the saga of trying to get a response via certified mail. I offered what I felt to be a fair amount, given the amount of contracted work that was not completed - but this was rejected.

  Conclusion

  I recommend investing in a good lawyer to review your contract before you sign it. Keep a budget or set aside your own time to clean up the job site. And expect no communication or help from the company.

  I ended up paying the full amount since I wanted to be done with it - but please, don't make the same mistake I did. Look elsewhere.

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