Align Pro

While I ended up with most of what I had hoped for, getting the work done was an absolute nightmare and we are now living with several of AlignPro's errors. The renovation consisted of the master bathroom, floor tile in the master closet and laundry, updating a half bath, and updating electrical fixtures. However, if I hadn't designed the areas to be rehabbed, done a ton of research, supplied elevation drawings, supplied all fixtures for the entire job, as well as much of the materials, and overseen the day-to-day work, it would have been a complete mess.
According to Scot, his company never starts a job until the last one is finished, and he or his foreman will be on-site at all times. Both statements are completely false. When he started my job it was obvious they were working several sites, and they were absent 90% of the time, including several weeks when Scot went on holiday. They showed up if I demanded it. Otherwise, Scot would occasionally come in for 5 to 10 minutes in the morning then disappear.
His subs had no respect for Scot and they would often not show up for days at a time and when they did show up they wouldn't listen to his instructions, making countless errors, which in hindsight is not surprising since he was disorganized, couldn't create a timeline for his trades, and he was chronically absent.
I happen to work at home and I can't imagine the problems I would have had to face if I left to work elsewhere all day. Scot treated me as if I was his assistant, even calling me to find out who was in my house working! It was left to me to allow people access, police his trades, and answer their questions.
His tile setter was the slowest I've ever encountered in rehabbing approx 20 houses. Their countless mistakes were blamed on the language barrier even though they had drawings to follow. Scot then charged me for the extra tiles he had to purchase to fix his tile-setter's errors. His electricians were particularly absent and inept, slowing the progress and causing previously operating switches to no longer operate, (after those switches had been working during our home inspection prior to purchasing the property, and which we had operated for months without any problems). The electrician admitted frying a new ceiling fan and told me to return it to Home Depot and lie to them saying it was defective. They also mis-measured the center of the bathroom wall causing 5 fixtures to be removed and reinstalled in the correct locations.
Eventually, Scot came demanding final payment. I questioned some of his charges which he said were for "change orders" and he was adamant they were correct. His contract states that charges for changes consist of materials and labor plus his 30% take (much higher than the normal 10-15%). I wrote him the check figuring that because we had mutual friends and he would not want to have a review like this posted anywhere, he would correct any overcharges either by working them off or paying me back.
As I considered his supposed "changes" I realized that he was counting his and his trades' errors as "changes" to the tune of $17,900.00. I asked him to supply me with the invoices, quotes, and signed change orders for all the changes he is claiming. He refused. He also refused to come back and finish the last bits and pieces that always linger on a rehab, such as applying caulking in the shower stall etc, filling holes and touching up grout, paint and other caulking, pressure washing where his guys worked in the driveway and several other items. The list is long.
Scot has now simply washed his hands of these problems and walked away, refusing to warranty his work. I have sent Scot many emails and texts requesting he justify his charges. I pointed out three charges that are in all probability bogus, so he sent me a check for those three. I wish he would be businesslike about this and back up his charges instead of sending me an email that is the equivalent of a toddler's tantrum. His reaction makes me certain these are bogus charges and just the tip of the iceberg; otherwise, why wouldn't he simply hand over the paperwork and justify his charges? Give this company a wide berth.