All Energy Solar

We unfortunately had a very negative experience with All Energy Solar throughout the install and activation of our solar system. I’m frankly at a loss how they have such glowing reviews given we experienced a lack of communication, improper initial installation that resulted in a lengthy delay of interconnection, multiple improper repairs of the initial installation failure, failure to provide our warranty documents, and just a complete lack of good faith effort to identify, correct, and prioritize their errors as they occurred. For brevity, I’m only going to describe a few of the larger issues, but I also have plenty of documentation from emails, phone records and voicemails, showing numerous smaller issues occurring throughout the entire process.

1. Our system was improperly installed and failed its interconnection test with Xcel. This caused a 3-week delay in activation. They said they fixed it that day but no one could tell me what they changed…

2. …So I had to repeatedly ask our project manager to send someone out to make sure it was fixed. They sent an electrician on the morning of our 2nd test. He spent 4 hours working on it. It passed but…

3. …1/2 of our panels were not working at, and after, the time of the interconnection test. I discovered this the next morning when we weren’t generating our expected power.

4. Upon notification of our system problem, our project manager said they’d send someone “in a few days” to look at it. Really? After multiple installation errors by All Energy Solar it still was not a priority to fix. I had to track down a manager in their service department who did prioritize checking it out. Turned out the last electrician left a fuse out of the non-functional string. I hope our interconnection pass was legitimate, but I really have no way of knowing.

5. Our closeout meeting was never scheduled. I had to call and email to get it scheduled. At our closeout meeting I was told our warranty documentation would be emailed shortly. It’s a month later, I’ve asked for it twice and it still hasn’t arrived.

6. We were billed for equipment that was not needed. To All Energy’s credit they did notify me of the error, but it 6 weeks and multiple phone calls to actually get the money returned. Twice we were told it was in the mail only to have it not arrive because it had not actually been sent yet.

I’m leaving out other details on scheduling errors, general lack of communication on everything, and other more minor but still concerning events that occurred. I was left with the feeling that they do not pay any attention to details, do not have any desire to proactively fix their errors, I have no faith in the quality of the install, and in general they were extremely frustrating and disappointing to work with. Consider yourself warned. I wish we had been before signing a contract with them.