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• By Maria G.

  November 16, 2022

  Took over a month to schedule an appointment, and I had to follow up with them after the service request was submitted through AHS. then I again had to follow up after not hearing back from them after they ordered the parts. Then they no-showed the service appointment where they were supposed to replace my garbage disposal and kitchen Faucette. Now no one ansewrs the phone or returns calls after leaving messages. This is terrible customer servce.

• By Nancy L.

  June 5, 2021

  the plummer that came today June 5th had to toally redo what the
  other
  plummer attemped to fix . the plummer today was knowledgeable
  and very kind and professional

  He was able to correct the errors previously made
  On a scale from 1 to 10 with 10 being the best I rate the work
  today was a ten

  NANCY lONGMIRE

  770 895 2803

• By J. D.

  November 24, 2020

  I called my home warranty company on Thursday 09/17/2020 for a leak in my master bathtub. They dispatched a plumbing company called All Hours Emergency Plumbing. A plumber came to my home Friday and supposedly fixed the problem. Monday 09/21/2020 My reconstructing
  company Kustoms came to my home to start repairing my home from a pipe leak that happened on 08/18/2020. I opened my garage door and there was no hole or crack in my ceiling. I left my home around noon to get lunch and got a video from Kustoms saying that the plumbing problem was not fix and that the overflow pipe to the master bathtub
  was still leaking. I called All Emergency Plumbers and explained to them that the issue still needed to be fixed. They called my fiance and told him that a plumber will at the house later on that evening and would wait
  for him to arrive at the home. I left my home around three in the afternoon. There still was no hole or crack in my ceiling. My Kustoms
  team left at four in the evening. My fiance came home around five thirty in the evening waiting for a plumber to show up, However no one showed up to the home. He searched the home to make sure everything was fixed
  and he found the hole and the crack in the garage in the ceiling. I called kustoms to ask if the plumber showed up and when they left. Kustoms confirmed that the plumber did show up around three thirty and they left at four. The plumber never called my fiance or myself to let us know he was there. He worked in my home unsupervised for forty minutes. The only thing he has to do was reseal the overflow pipe. My research says
  that should only take fifteen minutes. Tuesday morning I went to my home and called All Hour Emergency Plumbing and they dispatched a Manager named Robert. I explained to him that his plumber, which I
  found out the plumbers name was Derek, came into my home without notifying any of us of him being in the home and that he broke the ceiling in my garage. Robert proceeded to tell me that he didn't think his guy did it but that he would call him and ask. He asked Derek and Derek responded no. Robert told me well my guy didn't do it so its not our responsibility. I asked him to send me Derek's time stamp and he was in my home from three forty three to four twenty three. No one was home to supervise him. I have tried multiple times to call All Hours Emergency and emailed them to get their insurance information.They refuse to answer
  any of my calls or emails. I hope they can resolve this asap I find it unfair that we didn't even get a call saying the plumber is there and now not only do I have to worry about my wedding on the third and making sure my house is brought together in time but now I have to worry about the damage in the garage I do not feel safe parking my vehicle in the garage. If they would just call me and speak to me we can get it settled and be done with it. But the refuse to give any information.

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