All New Again®

My experience with All New Again has been nothing but perfection. My husband had carefully selected All New Again after reading several positive reviews online and we are so grateful for our choice. My father's house flooded after the frigid weather pnw experienced in January of 2024, there was more than six inches of water flooding almost half of the main floor. The damage was extensive and it was a very big project. We were beyond stressed out about the damage and had absolutely no idea what we were dealing with. We met Johnny first and he immediately made us feel better, he was honest and detailed about the damage but let us know that they would take care of everything. The crew came in and started packing up all my dad's belongings, carefully wrapping up anything fragile and then boxing up everything. Then the demolition and repairs began, they actually found some asbestos in the bathroom and took care of everything, ripping up tons of floor tile, carefully maintaining the kitchen cabinets and moving them into the garage, etc. Moving to the next stage of reconstruction, we met our contractor Amir who also gave us a very honest and detailed description of what we needed in order to get the house back to normal. He and his team, Vas, Alex, Vlad and Igor, began the reconstruction, keeping us regularly posted on the progress, and answering any questions we had along the way. Upon completion, we accompanied Amir for a final walk through and we were beyond satisfied with the results. Amir and his team made my dad's house look basically "All New Again" and honestly it looked better than before but also exactly the same. The house I grew up in was back and the nightmare was over. Thank you so much All New Again, and if you are a homeowner reading this in need of help, I highly recommend this company.

I can’t say enough good things about All New Again.

We had two properties both hit by water damage near the beginning of 2024. All new again helped clean the water out when it was rushing into our home, moved all our stuff out, did complete remediation, documentation, and rebuild to our specifications. The documentation was especially important because our homeowners insurance did not want to pay. Documentation All New Again created was instrumental in proving the loss to insurance, and saved us from several pitfalls which would have resulted in us having to pay entirely out of pocket had we gone with a remediation provider that was less full-service.

Amir, Vas, Alex, Vlad and Igor were our rebuilding team, and they did a great job returning our Bothell house to its exact original condition, as well as building our Kenmore house back to our specifications. We were presented with clear options, pricing, and the end result was fantastic.

Johnny, Ryan, and Noah worked on our remediation. This was handled with care and attention to detail that held on to the value of our house and completely out-classed the thinking of our insurance inspectors, who seemed wholly uninterested in helping. Johnny even walked our insurance adjusters through the property to explain to them what happened. The remediation team produced much of the documentation that we are now relying on in negotiation with our insurance.

Orfa and Nora Packed and moved all our stuff out, and then back in at the end. We didn’t have to unpack or pack any boxes at all! Our stuff just was where it was before, it was like magic.

John and Gary both helped us understand what next steps looked like when insurance pushed back and refused to pay. Though All New Again could not be our lawyers or advise us directly, they did educate us so that we were prepared to advocate for ourselves and hire lawyers when that became necessary. John and Gary’s combination of experience and connections were invaluable to our process with insurance.

When we found that our refrigerator had been leaking water, we didn't know what to do. Luckily we found All New Again, and they did an outstanding job both remediating the water damage, and performing top-notch work on the ensuing reconstruction effort. Thank you, Jon, Amir and the team to get our home truly back to an "all new again" condition.

On first meeting Jon and his team, they did a great job reassuring and guiding us through the process. Their extensive experience in dealing with water damage, and working with insurance companies proved extremely valuable. Their professional approach and meticulous record keeping, and sound advice made it easy for us to work with our insurance adjusters. The team was at our home the same day we called, and dropped by every day until the mitigation was complete. Because the damage we suffered was quite extensive, our kitchen, living and dining room were all affected, and All New Again did a great job packing away our belongings before the major work started.

After the mitigation, Amir's team stepped in and helped survey the damage, and propose a mitigation plan. Amir has a keen eye for detail, and made every effort to match the original details of our home, including the custom exotic flooring and baseboards. They also worked with me to allow me to choose exactly the replacement materials we wanted for the reconstruction, which included countertops, and backsplash tiling and inserts. Every step of the way, Amir was in contact with me to make sure we knew what was going on, when to expect different parts of the project to complete, and to make sure we were satisfied with the results.

Given the extent of damage and resulting reconstruction, this was a long and difficult process, and I can't imagine any company doing a better job than All New Again did. I wouldn't wish water damage on anyone, but if this happens to you, I wouldn't hesitate to call them right away. Highly Recommended.

Finding & hiring All New Again was the best decision we’ve ever made. If you are looking for a contractor you can trust, ANA is the one. Their interest is truly to help us, people suffering from their loss.

We had a water leak from our 3rd floor bathroom, which went down all the way to the crawl space (4 levels) while we were on vacation for a week. We first contacted our insurance company, and they sent us a “preferred contractor”. Turned out that this was the biggest mistake. Long story short, ANA ended up re-doing water remediation work for us because the “preferred contractor” left our house very wet, although they worked on our house for 3 weeks+ and guaranteed that the house was completely dry and ready for reconstruction.

When ANA started demo, they found a massive amount of mold, including 2 out of 3 toxic ones from everywhere they opened. Our house is only 5 years old, so mold was caused only by incompetent work done by insurance company’s “preferred contractor”.

Despite such an awful situation, working with ANA’s water remediation team had been such a pleasant experience. There’s a world of difference between the insurance company’s preferred contractor and ANA (we shouldn’t even compare…). They were very transparent- notified us of any findings and steps and sent us the detailed report every day after work. All the crews from ANA were very professional, caring, and respectful. We were glad to get to know Jon, Johnny, and Dar and their flawless work. Also, we would like to send a special thank you to their contents’ team (Nora, Olfa, and guys) for their work on packing out our personal items (which was a lot!!) We could see they were treating our items with care and respect.

We were lucky that we found ANA. If we hadn’t contacted ANA, we wouldn’t have noticed the mold behind the walls and ceilings and eventually we would have become very sick. Also, dealing with large insurance claim like this has been a nightmare but Jon has helped us navigate through this process and it has been nothing but helpful & educational. We cannot thank you enough to ANA for all their help. We can tell from our own experience that ANA will go above and beyond to help their customers and they are truly the BEST!

August 2019 we had a plumbing leak in the middle of the night that flooded the entire first floor of our home. We googled water damage and i left messages for two or three companies having no idea what our damage was or who to call. All New Again called us back within a half an hour and had a crew out to our house to assess within two hours. The assessment/abatement team was so thorough and professional with moisture meters, and all equipment needed to find how far the water had traveled. By late morning our first floor was already being pulled up and taken apart, fans and heavy duty water pulling machinery was being installed in our crawlspace and throughout our first floor. The packing crew then showed up and started packing (these women took such care of our belongings and did such an excellent job of marking and packing each box). Our home was then monitored for weeks to make sure all the moisture was gone. At that point we were ready for the reconstruction of the house and that is when we met Amir over the phone who is ANA's Senior Project Manager. He was then crucial in dealing with our insurance company on helping to negotiate a fair agreement to bring our house back to pre flood condition, we could not have done this part without his expertise and thoroughness, he knows his stuff! Unfortunately between the insurance negotiations and then ANA's busy workload did not allow us to start work on our house for several months so we were forced to move to a rental for six months. Even though this project took quite a long time to finish the end result is beautiful. The work done by the remodeling crew for the most part was great, we had so many trades working it was a bit chaotic at times. While the insurance work was being done we did add on some upgrades which Amir added in to the job seamlessly. The entire job consisted of a raised floor and a wall taken down, new hardwood floors, new kitchen cabinets and gorgeous quartz countertops installed, new, trim throughout, new doors installed, new bathroom vanity, new walk in shower (subway tiled and river rock floor), drywall patching and all rooms painted. Our Project Manager Val kept in good contact with us and we depended on Amir and, in our opinion, master carpenter and great idea guy Vasily for their expertise throughout the project. All concerns and questions were answered promptly as were all punch list items. The went above and beyond to make sure we were happy. When the final trade was done and we were ready to move back in the same great cleaning and packing crew came back, along with a great moving crew and made our house spotless and moved our furniture back in. We are very, very happy with our beautiful home reconstruction and remodel!

We had a pipe leak that caused water damage to our hardwood floors, wall, trim and crawlspace. I was quickly referred to All New Again by the plumber who fixed the leak.

Shawn and his remediation team immediately came out and fixed the issue. They were there the next morning to dry out the floor, and make sure to block off the area to "kid proof" everything to keep our 3 young children safe. Shawn was also there when our insurance adjuster initially came out. I had never needed to file a home insurance claim, and I truly appreciated him being there to help me understand the process. His customer service, kindness (and even answering our calls after hours to explain everything I missed to my husband) made us want to work with them as our contractor for the reconstruction of our home.

Connie came to meet with me at our house the next day. As our project manager, she quickly got a bid to us, just as our insurance submitted a very low bid for the same project. It was very clear our insurance company was way off.

With the help of Jon, Mike, and Connie we had to fight insurance in order to get our home back to pre-loss condition. We are thankful for their guidance throughout the process. Jon and Mike went above and beyond to make sure of this. I would highly recommend working with All New Again if you have any dispute with an insurance company!

After finally settling with insurance, (by the way, ANA's initial bid was spot on) we are back in our home with beautiful floors (thank you Vas!!!) Any concern we had was addressed and they made sure we were happy with everything they did.

Thanks again to: Shawn, Jon, Connie, Mike, Vas and their entire team!