American Heritage Pool Corporation

If you're looking for a pool contractor and expect any level of professionalism, basic courtesy and decent execution, this is not it.

American Heritage Pool is by far the worst contractor we've unfortunately had the dishonor to work with. If you're doing your homework and researching prospective pool companies (we did not do this) please read all the one star reviews on this page, those past clients are not exaggerating, we experienced it first hand ourselves.

Maggie was initially kind in the beginning so we contracted her company to build our pool in December with an estimated completion date of March 1st. On May 6 we had to cancel the contract due to alarming and inadequate work due to them cutting corners anywhere they could. Once they found out we were on to them, all customer service went out the door (although not much existed to begin with). On once occasion her husband Rick completely lost his temper and caused a scene yelling at my partner while he and his team were at our home and called her a dummy for asking questions. When asked why they changed the design of the pool without consulting with us they said they don't do design consultations so if they make a mistake, you just have to take what they give you. They stopped answering calls and responding to emails labeling it "harassment." Every once in a while we were able to get through to them via text. I kindly asked Maggie on multiple occasions to send us a quick text (since proper scheduling was too much for them to handle) when her crew would be coming by to do work on the pool so that we could be prepared but she never did that, not once. One morning my fiancé and I were in bed with the doors leading to the backyard open when one of her guys unexpectedly walked right by us. Zero warning!

When we finally canceled our contract our pool was still only 50% complete and cracking due them pouring the gunite/concrete in two phases several days apart when it's typically done in one single pour to prevent cracks from forming overtime. While most reputable companies bring a backup gunite/concrete truck on-site on the day of the pour, American Heritage chanced it by only ordering one truck which then broke down midway through the job and was left as-is for a few days. The electrical was not done to code, the gauge of the wires and underground conduit were inadequate and smaller than they stated on the contract and what is standard and safe. They lied about passing the electrical inspection and after we obtained the job card from the city which contains every inspection done we learned that American Heritage failed to call for an inspection altogether on such a crucial part of the construction and buried their shoddy work. When the city finally came to look at it after we called for the inspection ourselves, they said the electrical work was a fire hazard. Mind you this electrical is being pulled from our home!

As other reviewers have mentioned, when you try to cancel a contract with them, they will threaten you with a mechanical lien against your home. They front load the payments by inflating the work on the first few phases so if you cancel you would have paid for more than what you are left with. They will send one to two guys to work on your pool every other week prolonging the process. Simply put, they're a nightmare to work with and have zero integrity.