Americas Best Restoration & Contracting

Zero stars is a better option for this company, but I will make due with 1. They were great at first. Their employee came out the day of the storm in April 2016 and the following days to check out the damage. We signed a contract with them May 10, 2016. They gave us a building permit July 06, 2016. They had originally told us that the repairs would be completed by Aug 31, 2016 and take about 1 day. The repairs started in October and took about a week. It wasn’t constant work, because they started it and then came back days later to finish. They left the yard and garden littered with trash and nails.
The first inspection was in December, but it failed due to the work done or lack of work done on the flashing. I contacted their employee multiple times to ask about the repair and they never provided me with the date and time. I couldn’t even get the date of the repair after it was completed. The employee didn’t even make an effort to find out for me. I had requested to be called and given the date, but that never happened. The same problem occurred with the second inspection after the flashing was repaired. I contacted their employee, again, multiple times about an estimated date for the inspection and to be called when they had it scheduled. I ended up contacting the employee on January 31, 2017 to tell him that the inspector had been by and the only reason I knew this is because I saw the building permit was signed off finally.
The company left ladders attached to our house from before the first inspection to the day after the second inspection. This was an eyesore and our HOA complained about the ladders being up for so long. I had to contact the employee again about this problem, too. Luckily, he actually came and got the ladders quickly like he said.
There were problems with the checks multiple times during this process. Part of it was our fault and part was the mortgage/insurance company’s fault. Due to the delays in receiving the checks, we had to make arrangements to have the checks picked up by the employee, instead of having them mailed to the business’ office. This wasn’t a problem except that the employee was supposed to pick up the check on a specified date and time, but he cancelled, an hour after he was supposed to have arrived and he claimed it was because he had a date. Normally this isn’t a problem, but he was aware of our work schedules restricting us from making arrangements easily as we were working opposite hours and days almost constantly. He asked us if we could drive the check to the office, 60 miles away, since we weren’t able to schedule easily and also due to his laziness to drive to us, in his company car.
Besides these scheduling issues, it was difficult to get a hold of or a call back from the employee. Of course, his manager had no idea about this and said he had never heard of these problems from the employee and called us liars. The employee called us liars, the exact phrasing was “it’s obvious that you have lied to us,” for not having the last check ready on demand, even though he had been contacted prior to this and told that we had to wait 90 days to cancel and have the check re-issued. The employee and manager both said it was “hard to believe” that the company wouldn’t re-issue the check immediately, because it has never been an issue before. We called the insurance company multiple times and talked to multiple employees to verify this 90-day restriction. Every time we called, we were told we had to wait 90 days for the check to be cancelled and re-issued. The employee also decided to come out to our home, the day after being called by us to give an update on the check, to intimidate us, call us liars, and try and get into a verbal argument. I had to raise my voice and tell him to stop talking and to let me finish what I was trying to say to him. He became very timid when I would not let him push me around or allow him to interrupt and talk over me. I was able to finally tell him what had been told before: the insurance company wouldn’t issue the check until 90-days passed and it could be cancelled and re-issued, the check was on the way since the previous Monday was the 90-day mark, we were getting the money to them, and he didn’t need to keep telling me over and over about it, and he definitely did not need to be confrontational over the matter. His manager, the owner Rick Duggan, was contacted about his actions and the manager tried to defend the employee’s actions and never once offered an apology. He did try to provide excuses and also called us liars. We told them they could call the insurance company if they wanted proof of what the insurance company was telling us.
Their motto: “You are going to love the way we do business!” is on their website and I can tell you right now their way of doing business is a joke and a nightmare.