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• By Latisha L.

  May 27, 2021

  Install and service AC unit

  I had an AC unit installed 2 years ago by Ameritrue. Since then we have had several issues. We have called them out for services several times. Jim has been the one I have dealt with every time. Each time I have been home alone. I ask a lot of questions because I know nothing about AC units. Jim has gotten very impatient with me. He has told me several times that there is nothing wrong with the AC unit and it is all my fault for running the ac with it being under 75 degrees outside, and having it set to 69 degrees on the thermostat. This year the ac wasn't working the first time we turned it on for the hot season. I called and asked for a service check. they told me he would be there between 3 and 5. I explained to them I needed to get my daughter from preschool a little before 3 and I would be home by 3:15. I asked if I could get a 30-minute heads up just in case. I had left the house at 2. I received a call from Jim saying he was at my house and asking why I was not home. I told him my son was having a meltdown and so we left early to go get my daughter so I could be back by 3. I told him I would hurry back and be there soon. when I got back 16 minutes later (ring doorbell proof) he was gone. He was there for a total of 12 minutes. (again ring doorbell proof) I waited until 5 to call him back to see if he was coming back to service my ac. he got immediately annoyed and says "you told me you would be right back and I waited and waited and waited and waited. you never came back so I gave up on you and left." I explained I hurried as fast as I could. he snaps back and says well it's obviously not getting serviced tonight. My receptionist will just take care of it tomorrow. and hangs up. I never received another call. so I called my friend who is HVAC certified. his company came out and looked at it for me and there are several issues with my ac unit. the refrigerant is completely out from leaking cause the connection was not installed correctly. the AC itself was not installed correctly. and the ac unit is way too small for my house sq footage. we have called them out because the refrigerant was out again and they said they will come "refill" it. Not know any better I believed them. Then to find out Refilling is not actually what needs to be done and that it should never need to be "refilled". Ameritrue truly screwed us and refuses to admit fault and blames me. I feel as though I have been scammed and taken advantage of since I did not know any better. I have never been one to complain about companies but I do not appreciate the way I was treated and seeing how poorly everything was installed and serviced each time they came out. As a business, they should never treat people like they did. I am truly disappointed in everything about Ameritrue.

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• By Ross I.

  August 28, 2019

  Repair A/C

  $125

  Honest and fair with quick diagnosis and repair.