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• By Derek M.

  May 22, 2018

  $5,000

  I strongly recommend using someone else for your countertop purchase and install. I recently purchased countertops from Andrew Lauren through Home Depot (April, 2018) and I am not satisfied with the quality nor their service. I believe they took advantage of me and waited until the last minute to present some issues to sucker me into paying a ton of money for something VERY VERY minor. My six year old son is a type 1 diabetic so I went with their expedited service for an additional $300 to get our kitchen back in a working order as soon as possible. I was quoted $300 for the expedited service… then my salesperson told me it is actually $500. They later gave it to me for the original offer of $300 and then acted like they were doing me a favor. This expedited service was offered before install/delivery. The countertops were delivered with minor chipping on the top. They were also delivered/installed with some clear substance that I can’t wipe off (probably some type of sealer). I recently reached out to them to fix but it has yet to be addressed. When I purchased the expedited service they said they do the demolition to the old countertops the day before install (that later turned into a same-day demo). I requested that the countertop demo be done right away (10 days earlier) so that if something came up I would be able to address it, get quotes, or handle myself. They said that there wouldn’t be a problem and that it is protocol and they have to demo the day before (which again turned out to be the day of the install, not the day before). As soon as the demo team arrived they told me that the install had to be rescheduled out because I need new valves under my sink (I couldn’t go any longer without my kitchen… those of you who know about type 1 diabetes in children know what I’m talking about)… I assumed this was a big deal and asked them what the charge would be to handle it as I needed my kitchen back in order for my son ASAP. They said the charge would be about $500 plus a $253 teardown. I didn’t know what this meant but it seemed like a big deal as they would have to leave, stop the job, and reschedule me out for another time and who knows when they would be back. The description of work needed was that everything is on pause until this happens because its important and needs teardown (very poor description that wasn’t true). I called and asked them if there was anything they could do on the price and they said no. Assuming this was just a really big deal I just said go ahead so that we could get the install done. This is the point where I felt completely taken advantage of. They finished that “work” in less than maybe 15 minutes. They used a couple of maybe $10 parts and moved on to the countertop install. I said, WAIT a minute, I’m going to call the office back because that is ridiculous for 15 minutes of work. Someone who wasn’t paying attention like me wouldn’t have known that their $753 dollar charge was COMPLETELY not reasonable and they were taking advantage of consumers like myself. They described the valve replacement and “teardown” as something that seemed like a big deal, later to find out it was resolved in 15 minutes and they had $753 dollars additional charged to my credit card. This is ridiculous, hence the poor review. I called and spoke with Dolores Araujo and she said she wasn’t going to do anything for me, wouldn’t work down the price, and had a very rude tone. The others involved in all of this ere Bailee Gonzales, Erica Oropeza, and Glenn Bumacod (the salesman). Had they completed the demo when I asked I would have been able to investigate and compare prices or do it myself, but they did not. Had they told me that the “teardown” they were talking about was just to take apart my old parts under the sink… I would have done it myself! The installer even said he would have done it without question but the office had to be called because of the valves. So he was just going to do it free of charge, but once the office was involved they charged extra. I feel like I was taken advantage of because they didn’t come to do the demo earlier like requested, they knew I would want it done that day and I’m sure they do this to other people in a jam… they didn’t give me the opportunity to compare pricing. Consumers be aware of these ridiculous charges and unnecessary pressure… I hope no others get tricked. Home Depot needs to find a new vendor for their countertop installs… I’m really disappointed and was ripped off.

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• By Anonymous

  April 20, 2015

  $7

  50 days

  Absolutely terrible! They try to save money and give you parts of granite that don't match and the seams are terrible. You have to complain before you can get a peice that flows together. Look over the layout very carefully before your sign and approve! Home Depot should find better!