Ark Renovations

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• By Alison H.

  April 10, 2023

  remodel house

  $75,000

  I have just filed a complaint with the BBB and the Indiana Attorney Generals office against Rick McGinnis of Ark Renovations LLC. We hired Rick McGinnis to renovate a house that we bought. After performing some work including doors, windows, vinyl siding and electrics he stopped work at the end of October. Apart from plumbing (which was installed according to KY code and not IN) all work has ceased. He has not done a lick for 5.5 months. He consistently ignores phone calls, texts and emails. There is a whole slew of people with valid complaints against Rick McGinnis and Ark Renovations LLC. He has numerous pending and decided court cases against him, including one from a Police Officer and a Roofing Company. We have given him three drawings totalling over $62,000 and by my estimation he owes us more than half of that for work paid for but not completed. We are now going to somehow come up with the money to get the project completed. I am beyond angry at being taken by this shyster. Please be warned.

• By Janet M.

  March 16, 2023

  Finish app615 sq. ft of unfinished basement space

  We cannot recommend Ark Renovations LLC on State ST. in New Albany, IN for any job.
  It is advisable for anyone to check any business’s reviews prior to hiring them for a service. BBB, City chamber of commerce, and Indiana mycase.gov etc.. Search Ark Renovations*

  In Feb. 2022 we hired Ark Renovations LLC/ Rick McGinnis Jr. to finish app. 615 sq. ft of unfinished basement space. They began work on March 21, 2022. As of June 7th, they had only been on the job site 15 days out of nearly 60 weekdays. Rick McGinnis Jr had verbally told us it would take between 35-45 days to complete this job. Some of the days they were only on the job site for a couple of hours, some days not showing up until 11:00 and later. We asked on many occasions to be informed when they would or would not be on the job. That seldom happened so we wasted a lot of our personal time waiting on them. Rick McGinnis Jr. went days/weeks at a time and did not communicate with us. Our attorney sent ARK a Demand letter mid-August to get them back to work. ARK gave the attorney a conditional completion date of August 30, 2022. By October 31, 2022, they still were not finished, and circumstances led us to believe it would still be more than a month to complete. So, after 7 months of complete aggravation, we finally fired Ark Renovations on Nov. 1, 2022, due to substandard work and not giving any real effort to finishing the job. We have many pictures of the substandard work they performed. They had people painting without lighting, some of the area has no windows so they were painting by the light on their cell phones. The paint job was so horrible in some areas that we agreed to change the trim paint color to try and camouflage the bad paint job. Some of the walls have multiple coats of paint because they had to repair bad drywall work so many times and then repaint. ARK will post finished jobs as “Beautiful Custom”, charge “Beautiful Custom” prices, but will use of some the cheapest contractor grade materials they can find unless you go purchase them yourself. We have many pictures to support this claim. We have spent many hours doing repair and touch up to their “Beautiful Custom” work. There are many areas of this job that were completely unacceptable, paint is only one. We got nothing but excuses from the owner when he would communicate. Some of the work they agreed to do was ultimately never done, the owner just quit acknowledging any communication concerning the item. He agreed to update our back posts in exchange for agreeing to do a custom ceiling, but later claimed that it would cost him too much to do the ceiling. He was asked numerous times if he could have the porch posts updated in time for events happening on our property, to which he would never respond. We have text messages and documentation to support these claims.

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