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• By Eric N.

  May 6, 2022

  Best service around, they are cheaper and more efficient than anyone else.

• By Susan F.

  October 28, 2021

  Fidelity National hired them to check out the lack of hot water in my kitchen

  Fidelity National Home Warranty hired them to investigate the fact that I do not have hot water in my kitchen. Mr. Timothy Watters sent his assistant to my water heater, while I showed him the problem. I had no hot water in my kitchen, the water heater was too far away. He told me I needed a recirculating pump in my attic that would cost $1650. They promised to "fill out a form" showing this information. Mr Watters told me Fidelity would not pay for it. After they left I found my hot water was excessively high 145 degrees F. The assistant was in the garage alone for some time with the hot water heater. I am handicapped and cannot get away from the scalding hot water (145 degrees F) in my handicap shower, which is close to the hot water heater. I had my husband turn it down the next day. At no point was I told or asked permission to raise the temperature of the water. When it came time to give me the form showing I needed a new recirculating pump in the attic, the assistant ran in, handed me Mr. Watters card with the words, "For Circulating Sustin? $1650" He said they were out of forms. Then they reported to the warranty company that there was absolutely nothing wrong with my house, and they never mentioned the recirculating pump to Fidelity, according to an email I received from Fidelity. I called Artesian Plumbing and spoke to Mr. Watters son, Eric, who loudly insisted his father never promised to write down recirculating pump on a form, and that he would never raise the hot water level on a hot water heater without permission because that was illegal. I said then obviously the assistant did it and he appeared to be operating under the orders of the owner Mr. Timothy Watters. And he represented the company, which committed an illegal act. He denied it. They would not provide me with a written statement that I need a recirculating pump despite the fact that the company promised to do so. They repeated that Fidelity wouldn't pay for it. I guess this was their justification for not reporting correctly what occurred.

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