Blue Fountain Pools & Spas

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• By Sam

  February 4, 2022

  Very Bad company NOT RELILABLE. The sales person is a liar and not trustable, the office manage is not professional and liar
  the pool constriction took over a year. we had to live through a construction zone for a year without any confederation from the company.
  the company has 4 employees, they hire contractors to do the job,
  the owner said we build more than 20 swimming pool in 2021, I am very happy for him, but what he did is called Greed ( if you respect yourself you should not take more than what you can do).

• By Judy S.

  May 12, 2021

  Construct Pool

  5/20 Contract signed with Mark- don't bother looping him in if you have any questions after the contract is signed. He will not respond or help with any issues. 8/3 Not one of our subs has shown up when they were scheduled to do so. The dig was confirmed and no show on the designate day/time... they arrived the next day 2 hours late. The plumber came day 1 and did not come back for several days. The concrete was to be started tomorrow and now it has been pushed to Wednesday. While I realized I would be living in a construction zone for several weeks I did not realize that each phase would bring a bigger and bigger mess that would not get addressed by the company and that an unsafe situation would be created. If you intend to hire this company make sure the contract includes clean up at each stage of the process. Plumbers did not secure my fence to keep the dog out of the "unsafe construction zone". No one returned my calls or came to secure it after several calls to the company about it. I ended up securing it myself, walking along the ditch with soil crumbling beneath my fee, balancing myself by holding onto a tree...not safe at all. The plumbers also neglected to relight the pilot lights for all the water heaters after turning the gas back on when they installed the pump/heater May 2021- Inspections are a problem for this company, they call for them when they have done no work because the communication between the project manager and the expediter is absurd. My city inspector has been here on many occasions when they had not done anything to inspect. He would just show up because the expediter called him, with nothing to inspect because the project manager didn't tell her the work had not been done.... Meeting the inspector will be 100% your responsibility if you pick this company, the project manager does not show up for them. So hopefully you work at. home too so that you can be there when they randomly show up for no reason. This happened on at least 4 occasions. The project manager Mike, makes appointments and does not show up. The quality of the work is questionable as well. They broke a pipe that they "patched", I am not confident it will hold and that I won't be replacing it at some point. While I love the color I picked for the bottom of the pool, it is not evenly applied. The hot tub looks awful unless it is running so you cant see the bottom. The middle of the pool has weird striations in the color. The acid wash was applied with an "alternative method" because they did not show up as scheduled to do it so is therefore uneven. The brick coping is covered in spots of the color they put on the bottom of the pool and the tile has gaps/cracks in the grout. The expediter Patty is unprofessional and rude. She cannot follow through on a single thing she says she will do. I have a pool that I can't get through final inspection because blue fountain pools can't seem to get it organized to run a simple gas line pressure test which the city required. My pool has been "done" for months but I cannot upgrade my gas meter until the final inspection is done. Without the upgrade, I can't use the master bathroom shower as the gas pressure in the house is now not strong enough to run the water heater... I have been asking them to handle this for 5 months now and despite being contractually obligated to provide a permitted pool, they have not done so. The worst part about this company is that they do not provide anywhere for their subs or employees to use the bathroom when they are here all day. You can imagine what employees do when they don't have access to a toilet. The grossest thing I have ever had to deal with... Do yourself a huge favor and hire any other pool company....Blue fountain pools is on the grift.

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