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• By Dave W.

  April 1, 2021

  replace fire-damaged water pipes and gas lines

  We were referred to Brighton Plumbing by our over-scheduled regular plumber when we needed some water pipes and gas lines replaced that had been damaged by a small electrical fire in our house. Brighton was able to come out the next morning and do the job in a few hours with minimal drywall damage. Excellent work done in a very timely manner.

• By Jeff H.

  July 14, 2020

  Fix plumbing related to a gas leak.

  Wow!! I literally have never posted a review in my life but feel I would be doing a disservice by not sharing my unbelievably bad experience with Brighton Plumbing (Yes, this Brighton Plumbing!). Where's the zero stars option when you need it?!

  The tenants at a rental home I manage reported to me that they smelled gas in the basement, so I quickly called the gas company, and several plumbers. When I spoke with Jim at Brighton Plumbing, he told me he does, in fact, repair plumbing associated with gas leaks, and that he'd stop by the house to take care of it for me.

  Jim called me later that same day, however, and told me he couldn't find a gas leak - end of Brighton Plumbing, I thought. Knowing there had to be a gas leak, I called another plumber who immediately located the problem and did the repairs for me. [The first thing this other plumber did was turn on the gas at the meter, which the gas company had turned off earlier in the day.]

  Months later, Jim called me to collect on his invoice. I had never received an invoice from him, so I asked him to email it to me for my review - he charged me $150 to essentially tell me he couldn't find a gas leak.

  I reached out to Jim several times after receiving his invoice, including sending multiple emails, but never got a reply. We finally connected on the phone today (many months later). He told me the work I had asked him to do was to "re-light the furnace and water heater," which he was unable to do, and that the $150 was for his time. I reminded him that I had actually asked him to locate and repair a gas leak in the basement - he denied ever discussing a gas leak with me. After several minutes of bantering over what I had originally asked him to repair, I explained my position and asked him whether he'd be willing to accept $75 for his time, in light of the circumstances. He went off, proceeded to yell at me, called me a "cheat" several times, then hung up on me. I very reluctantly mailed a check to him today for the full $150 just to put the nightmare behind me.

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