C and C Contracting Services

Pros: The onsite supervisor or foreman Brent is a creative, knowledgeable flexible carpenter and his crew did quality work on the addition … for the most part. Great Team Leader!
The addition, including the guest bathroom and kitchen remodeling turned out very nice. The “Top Notch” crew was friendly, courteous, flexible and respectful. Although not included in our plans, they did not hesitate to complete additional customizations and the windows are quality windows. Great Crew!
We requested and the owner Richard facilitated access to before photos after work was completed.

Cons: Although our plans included flooring and a kitchen countertop, we were surprised to learn when it came time for those items to be ordered/installed, these items were not included in the C and C Contracting quotes/bids and no allowance/budget was made for these items. We had to purchase all flooring and countertop materials ourselves, among other items.
Coordination seemed lackadaisical. Once this project got started, we routinely seemed to encounter coordination roadblocks with the C and C Contracting subcontractors; and usually beyond our control although we remained on location and accessible throughout this project. Some of these subcontractors seem to have regular Monday - Friday jobs and only available for weekend side job work on our project. At times, we felt like we were low priority and placed on the backburner.
Of note is the last statement on the C and C Contracting Services, LLC Webpage. This statement includes the words “We will stand behind the installation of the work for a full year.” We were surprised again to learn that this statement has no legal basis and is a typical marketing statement that means nothing legally as it relates to any sort of warrantee/guarantee. No warrantee is stated, implied or given.
Most of our issues relate to after the project was 99% completed. Initially, our interactions Richard were responsive, clear and friendly.; C and C Contracting could do anything. This project culminated with the signing of the final check in March. On this day, Richard was adamant about it not reasonable to hold up this final check for a few remaining items/issues that we had identified. Richard also said that there would be no problem for C and C Contracting to return and address any issues. Richard gave us a lot of “I promise you” and “trust me.” In fact, Brent had phoned and set up a return/follow-up visit for within two weeks to address any “loose ends.” Brent had also told us to wait a day or so before using the master bath. This was the last area they worked on and some things still needed time to dry/cure. When we did use the master bath for the first time, we noticed a master bath tub/shower leak. I phoned Brent and told him about this leak, anticipating this would be addressed on the already scheduled return/follow-up visit. The visit never materialized. Our records show our many contact attempts as Brent became unresponsive and Richard seem to ignore/disregard our communications. Appointments were requested, scheduled and rescheduled to address this and other issues but these appointments were ignored, changed or rescheduled, usually without any notification. Despite providing Richard a detailed list of issues, it has been six months since that final check was authorized and our master bath leak was conveyed to Brent; and we still have not seen anyone from C and C Contracting to address any of our issues. Needless to say, based on the above, we are not happy customers and we would not recommend C and C to any potential customers/consumers. BEWARE!