Catalina Pool Builders

I wish that I can give them zero rating. They put a pool in and in 2 years the plaster started to fall off. Call and conplained. They ask me to send them photo's which I did. I kepted calling and calling but they kept giving me the runaround. They never came out to look at it. Since it was still under warrantiy I decided to call a contractor on my own. I had one guy gave me the price of $5,000.00 to repair it. I agree to the price.(because I was going to sue Cantalina for the cost. But to my bad luck after putting down half of the deposit. This contractor bail out on me. (I did get my money back). Now the pool is close for the winter. The following year call another contractor. He was to show up a few weeks later. Again this guy bails out also. Again it's late in the season but I kept trying. Another contractor but they wanted 10,000.00! This kept going on for 3 years. Now the warranty has ran out. I'm 76 years old I'm done.....I wish that I have never put this pool in. Where was I suppose to come up with this kind of money? Oh and by the way , This was my biggest problem dealing with them. I or my daughter-in-law call every day. About other prolems coming up before this. I am so glad I kept all emails conplaints. SO IF ANYONE OR GROUP ARE SUEING THIS COMPANY. PLEASE GET IN TOUCH WITH ME. ( [email protected]

If I could give them ZERO stars I would. Horrible experience. Completely non-communicative. I held for 2 hours once, on purpose, repeatedly telling them I would wait to speak to the person I had called for and they tried to get me off of the phone, but I wouldn't budge. Even when they said she went to lunch. Then they conveniently put me into voicemail. I am 100% positive, I just lost about $15,000. Very upsetting that they took my money and I trusted them. They are HORRIBLE and they are CROOKS. They are scheduling new contracts trying to complete the pools from last year. They must have mismanaged their money BIG TIME! Horrible, Awful. ZERO STARS!

If I could give this business a negative review then I certainly would. Their team lacks accountability and honesty at all levels. We had to file a complaint against this business with the MHIC and threaten their trade license in order for them to even come close to finishing their work. Our project is still not done and we signed the contract in June of 2021 (16 months ago as of the date of this review).

I have been waiting for pool equipment for about 2 month I was told my pool would be complete by the end of May. Tile and coping was done the first week in June and I was told my pool equipment would be delivery in 2 week . I have called several times asking when will the equipment be delivery, I have been given excuse after excuse. I had made plan this summer and I had to cancel event cause of the way my yard looks. If in anyway you can try and find out why the run around, I refer someone to this company and I will not do it again in the begin everything was good and now it the end of summer and still no work done on my pool. I have call BBB to help with this matter

We signed a contract with Catalina Pools to renovate our pool last year and gave them a $4200 deposit, since that time the communication has been pathetic on their part and will not respond to any emails or phone calls. They have been worthless! Avoid at all costs!

When they built my pool, they put all of the equipment in the lowest corner of my yard. I told them that corner frequently floods, but they insisted it would be ok. It wasn't. I have had to replace both motors, one of them twice, and now the pool heater, because they have all been under water. They finally installed a sump pump, which doesn't work, because it gets clogged with mud, and it looks ridiculous. I am now hiring another company, at significant expense, to replace the heater and build a platform. The.company took many months to build the pool, and totally ignored my concerns and subsequent complaints. Do not do business with this company. You will be so sorry.

We are currently under construction for our pool and this has been an awful experience. We started the process in May of 2021 and to date (June 14th, 2022) are not complete. The house was built quicker than the pool. To say they lack project management skills is an understatement! Poor customer service, extremely poor time management, no fallow thru, lack of accountability for their subcontractors, the list goes on. DO NOT HIRE this company!

We hired Catalina to construct our pool. They asked that we allow them to electronically transfer funds for our payments as they were due. We agreed. There are four items that we have asked them to address/fix for us. Not only have they not fixed them, they haven't even responded to any of our calls and emails. They were also not responsive many times during the process. They would tell you the day of that someone was coming to work on a phase of construction without any advance notice. If you want to hire a company to build a pool, I would not consider Catalina. You won't enjoy the experience. They are non-responsive. They don't finish the work. They don't do what they say they will do. If I could rate them zero stars I would. Their customer service is almost non-existent. I see other reviews where they say they are not known for poor customer service. Our experience shows that is exactly what they should be known for. In addition, taking full payment and not finishing the job or addressing any issues that arise from the construction process is bad business at its best and dishonest at its worst. They have failed to live up to their obligations under our contract. The only recommendation I can give related to Catalina is stay away.

This pool company is one hundred percent bait and switch. they offer you the best and give you run of the mill, we got the wrong color tile first, the pavers we wanted, they charged 25000 dollars for we never got, we had to settle for others.never got any money back, cheaper then what we picked out. paid for best fancy fencing got cheapest fence, now pool is three years old, it is cracking in three spots, pool company is not returning my calls. what a way to treat a customer who spent over 70.000 dollars. stay away or they will reck your dreams and pick your pocket! There should be a law, to put people like this out of business. every time you call, the person you spoke to before, does not work here any more, so you have to go through your whole problem again and never any one in management available to talk to. What a ripoff pool company! Parkton Maryland Mark Walters

Sunrise did an awesome job. Pool and hot tub finished April 2020. I've known them for over 20 years and have referred them numerous times with no complaints from my clients.

The owner, Don, was the rudest and most unprofessional business owner I have ever met. He yelled at me on the phone..,after hanging up on me. Told me I was a terrible person, and refused to refund a deposit for a job that was never started. How this person has stayed in business for as long as he says is impossible to understand. I have never been treated with such disrespect.

catalina dug my pool last september. long and short the pipies expanded water drained out overnight. Spa has has issues. the heads to our cleaning system not working. could write more, however please get in touch with me. i have hired an attorney and i am going forward. maybe we can all help eachother. i am so hurt that i have a koi pond sitting in my back yard. i have paid aleast $105 in total for my pool and wont let this go away.

my info: [email protected].

They go by Catalina Pools now. They were horrible to deal with. I wouldn't recommend Sunrise Premiere Pool Builders to anyone ever.

We had our in-ground pool put in 3 years ago. Last year, I noticed crack and rust coming through plaster. Catalina was out 3 times last year to fix and finally admitted the whole pool would need to be re-plastered. They said would be best to wait until this spring to do the re-plaster. Finally came out after numerous phone calls and it turns out to be a problem with the concrete. Have been waiting for over a week to get concrete company "Top Gun" and Catalina out to let us know what is exactly wrong and when they will fix it. Have been calling Catalina everyday and know one can give me an answer. I'm still waiting to hear back from Leland (been three days). I called the office they say they'll return your call and never do. Has been a very stressful and aggravating experience to have so many problems with a 2-year-old pool and then to be dealt with the way I am from Catalina. 100% would NOT recommend this company.