Christopher T Chambers

PLEASE, PLEASE DO NOT USE THIS COMPANY! Please do your research. Don't just use google review, look at YELP review as well (1 out 5 stars), Houzz (3.8 out 5), BuildZoom (2 out 5). They bid low just to get your contract and then tack on everything through CHANGE ORDERS. There's no communication and don't expect to hear or see them for weeks at a time. Their sales manager, Stacy, is COMPLETELY UNETHICAL and will not put all your punch list items into your contract for your quote/estimate. Then when you are half way through the project they explain that a good chunk of it is not included in your contract. Therefore, if you want them to finish you have to do a change order or choose to stop your project. Don't fall for his "I've been doing this for 35 years bit," because I know he's done this to others before. Their owner could completely care less about your project or any issues that may arise during the process. He will not step in to make it right or work with you to figure it out. You will not be given documentation or an itemized list of your purchases. Any supplies they purchase (that YOU pay for) is considered their property. They will not take accountability for any items broken or damaged. They will expect you at your home, but will not show up 50% of the time on the days they schedule. I could go on and on about how UNORGANIZED and STRESSFUL it is working with Stonehaven. Not to mention they love to boast how many projects they have going, which basically means they are all over the place and have no idea what's going on at anyone's project. Oh and I forgot to mention, they will UPCHARGE YOU 30% for work their subcontractors do. So those beautiful countertops that you want for your new kitchen are installed by a third party - you have to work through all the details and then the 3rd party will do the install etc... but Stonehaven will charge an extra 30% on top of that (without telling you) and say, and I quote, "that's the American way." ALSO, IF YOU WANT A PROJECT DONE IN A TIMELY MANNER, FORGET ABOUT IT. With all of our supplies dropped off at our home (cabinets, appliances, flooring) it still took them 3 months to even start installing. They were quick to demo, leaving us without a kitchen for 15 WEEKS AND COUNTING. I've had friends start and finish a full home build in the amount of time we signed a contract and still had no end in sight. Be smart, don't find out the hard way like we did. Find a contractor that is upfront and honest with their quotes and is organized with itemized lists. Ask right away if they do change orders or upgrades. If they only do change orders, RUN!
IN CONCLUSION - PLEASE, PLEASE DO NOT USE THIS COMPANY! EVERYTHING IS A CHANGE ORDER, UNETHICAL, UNORGANIZED, UNTIMELY, UPCHARGE YOU 30% ON EVERYTHING. RUN! What ever response they come up with to this review we have emails, texts, and documents to back our TRUE story. Also If you don't believe us, ask the local contractors or your local city inspectors. They definitely have a reputation and there is a reason why Stonehaven's projects take forever, the contractors they hire quit! We got to the point where we would find out which contractors they would be using for our house and personally call them to verify stories. It's funny how Stonehaven always had an excuse and it was "never their fault".

I hired Stonehaven Remodeling Services to remodel my home, which include installing hardwood floors, granite countertop, tile backsplash and painting. (Cost: Over $13,000.00)This remolded was a nightmare from start to finish, the absolute worst of all was when unsupervised employees sanded an old floor covering in my kitchen , which they should never have done, and covered my entire house and all its contents, including but not limited to my couches, furniture, dishes, and curtains, with POISONOUS ASBESTOS dust. An Environmental Testing Service came and took a floor sample to test for asbestos. A few days after the test, I asked Mr. Chris Chambers, owner of the company, what the results of the test were and he stated to me, " It showed just a trace of asbestos and there was nothing to worry about". At that time I had no reason not to trust his integrity. Four months later, during the filing of a complaint I was forced to file with the Better Business Bureau,(details below) I became aware that Mr. Chambers had failed to provide me a copy of the report from the ETS about the asbestos. I contacted the Environmental Inspector and he immediately e-mailed me a copy of the report. Upon reading this report, TO MY HORROR, I found out the flooring sample showed much more than "A TRACE", but in fact the amount of asbestos was "ABOVE Federal EPA Recommended Limits", and the report recommended that the homeowner be notified of findings, which were: “Possible Health Risk; Many studies have proven that exposure to chrysotile asbestos can cause a number of serious health conditions, including lung cancer, asbestosis and mesothelioma”. As I stated before, Mr. Chambers did not tell me the true results of the assessment report. He in fact LIED to me about the findings and willfully withheld this important information, and in doing so, exposed me and my family, my grand babies! to asbestos dust and the deadly risks associated with exposure. His work ethics, negligence, and morality are inexcusable. To put me, my family, and especially my 15 month and 10 year old grand-daughters at the slightest risk through his lies and negligence is unacceptable! Over 20 items broken in my home, and the brand new wood floors under my refrigerator was ruined by water that leaked due to the crew’s negligence in moving my refrigerator numerous times. The lid to my washing machine, the timer knob on my oven, the glass stove-top scratched, over 20 holes were punched in the new hardwood floor and scratches too numerous to count. There were many others, including the damages done by the housecleaning service which consisted of three broken window blinds, severely scratching the front of microwave, broke a 120” wooden curtain rod, damaged a solid oak sofa table (which I have had for over 20 years) and broke a custom crafted and one of a kind child’s chair that was hand made by a friend of our family. Mr. Chambers would never give me a time of arrival, but instead said his workers would be here between 8:00 and 9:00. They were late 80% of the time. I was left to be General Contractor myself, as Mr.Chambers rarely was here to supervise the workers he sent to my home. I was the one left to deal with the problems, or work was halted until Mr.Chambers could be reached for instructions. A completion date was written in the contract, which was set well past the presumed completion date by Mr. Chambers at our initial meeting, because I had family coming into town for the holidays and needed the crew out by then, and Stonehaven not only failed to meet the generous deadline set and agreed upon in the contract, but went over that date by 6 full days. I was forced to file a complaint with the Better Business Bureau when, after 6 weeks and 5 requests, Mr. Chambers continuously refused to give me sales receipts for materials bought during the work he did in my home. I needed sales receipts to enforce my warranties on these products. Mr. Chambers responded to my complaint by accusing me of being a “customer who just wasn’t going to be happy”, and still refused me the receipts. It took four more months of back and forth thru the BBB and me finally having to hire an attorney for Stonehaven to give me the receipt I needed to enforce the 50 year warranty on my hardwood floors.
Mr. Chambers refusal to provide we with a simple receipt so I can be provided any warranty on the $13,000 plus remodel of my home, his negligence and complete failure to safely deal with the toxic asbestos in my home , the direct lie and willful withholding of important information and possible health risks to me and my grandchildren, and the above mentioned damages, are reasons I feel I must write this review. If this review can help just one other person then the truth I have shared and the time and effort it took me to go through the nightmare of the last eight months will be worth it to me. God bless.