Cole Construction

One Star Is Way To High. Cole Construction Has Moved From 60 Golden Hill Road, Newburgh, NY 12550
This review is about
Ken and Kyle Cole Of Cole Construction
9 Greenshire Way, Walden NY 12586 845-787-5156

I shall put this review in a Nut Shell

From Our Deposit To Ken and Kyle Cole Of Cole Construction We Have Paid Them $69,750.00.

November 24, 2016 When The Town Came To Inspect The Structure, We Were Told That Ken Cole Lost His License. We Failed The Structural Inspection On All Accounts.

The New Foundation Leeks, He Started The New Foundation To High and Now We Will Not Have 8 Foot Ceilings. Cole Construction Put Down The Incorrect Sub Floor That Had To Be Torn Up and Redone. He Matched The New Sub Floor With The Existing Floors So The Floors Won't Match When Finished, Because He Started To High. They Installed The Sliding Glass Doors Cockeyed So You Need To Be Superman To Open The Door. That Too Had To Be Taken Out and Reinstalled.

Cole Construction Took Down Our Front Porch. That Too Is Unfinished and Has To Be Torn Down, Because It Was Done Incorrectly.

We Paid Them For 14 Windows and Only Have 4.

They Attached The New Roof To The Old Roof Incorrectly and The North Side Of The Roof Must Be Torn Down and Redone.

They Took Off All The Old Siding, Gutter and Leaders and Have Left Our Home Exposed To The Elements.

We Have Had To Hire Other Contractors To Redo 90% Of The Work. We Can Not Redo The Foundation Because We Would Have To Tear Everything Down To Start Over.

We Have Paid For Siding, Sheetrock, Roofing and Insulation Plus 10 Other Windows. There Are No Materials Here and We Have to Purchase It All Again

Ken Cole Stated He Has A Crew. The Crew Consisted Of His Son Kyle Cole and Another Person. Once The End Of August Came, Unknown To Us, Kyle Cole Went Back To School. Then There Was One Who Took Off Because Ken Cole Spent Our Money And Could No Afford To Hire Anyone To Work With Him.

To Sum This All Up. DO NOT HIRE COLE CONSTRUCTION. This Tag Team Stinks! RUN! RUN! RUN!

Thank You For Reading This Review.

We signed a contract with Cole Construction on June 17, 2015 to remove our existing wooden deck and replace it with a new wooden deck. The contract, written by owner Ken Cole, explicitly states "All workmanship has a five year guarantee. All lumber a twenty five year guarantee." However, owner Ken Cole refuses to visit home to go over the numerous problems with the work done, thus failing to uphold the warranty he provided.

Before work even began, the start date was pushed back numerous times. When work finally began, owner's 20 year old son and 19 year old friend showed up, unsupervised, to begin work. On many days, they showed up after 9AM, often in the late morning. Owner never supervised any of the actual removal of old deck or building of new deck, and was only present on days to collect payment.

Since deck was completed at 9:30 PM on July 3rd, we were unable to go over every detail of the deck with owner. After the holiday, we discovered that there were numerous problems with the build quality. First, the handrails were misaligned and have large gaps between them, which would not be present if they were mitered correctly. Next, 3 out of 8 steps were splintered and cracked. Numerous floorboards are split, have 3-4 holes in each due to mistakes when trying to screw them down, and have inconsistent spacing between each floorboard. The deck gate sagged and would not close correctly. The spindles were missing approximately 19 screws, as many had 2 screw holes on the bottom with only 1 screw inserted.

After calling owner to discuss these issues , we received no return call for approximately 1 week, the week of July 12th. When owner finally called back, he stated he was in the hospital for a week, but will send his son to make the necessary repairs. When son arrived on Saturday, July 25th, he used wood putty to try and fill in the gaps in the handrails, which was not an acceptable or appropriate fix. Instead of installing a bracket to correctly align the gate, he shaved down the edge where it meets the post.

When we called owner Ken Cole the next day to express our displeasure over these "quick fix" bandaid repairs, he replied with an attitude and stated he would personally visit to inspect the deck around July 29-30th. Owner Ken Cole never showed up, called, and has not contacted us since.

Throughout the entire process, owner Ken Cole, his son, and son's friend were entirely unprofessional and extremely slow to respond to phone calls. Owner never stated he would leave two minors to remove and build new deck entirely unsupervised by the company's owner. To this day, owner refuses to honor the warranty provided in the contract he wrote and signed, and we are stuck with a deck that has numerous problems due to unsupervised work of two kids.

UPDATE: On Sunday, August 23, 2015, owner Ken Cole randomly appeared at our house and requested to see the deck. After only spending approximately five minutes to inspect the deck, Ken stated he would have his two employees return and properly repair the drink rails and gate. When we mentioned other issues, such as the large, inconsistent gaps in the floor boards and other problems, Ken had no response and said those small repairs would fix everything as he left.

On Wednesday, August 26, 2015, the two employees randomly appeared approximate 4:30 PM and “repaired” the drinks rails and gate. These “repairs” were objectively worse than the work that was originally done. The drink rails were still uneven and had large gaps as before and the striker on the gate was moved down two inches, leaving two holes where the screws were originally.

On Tuesday, September 1, 2015, owner Ken Cole left a voice message asking us to remove our negative complaints since he felt he made the necessary repairs. However, Ken did not even visit to inspect the work that was done. All in all, our whole experience with Ken Cole, his employees, and Cole Construction was terrible. At this point, based on the subpar repairs and Ken’s failure to ensure that the work met our satisfaction, we strongly do not recommend Cole Construction for any projects.