Contemporary Pools, Inc Reviews
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By Tony C.August 28, 2025Install handicap pool
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By Rj M.April 1, 2023Pool buildRead more
STAY AWAY from this company.
You will regret trusting them.
It is easy to be fooled by good ratings from years passed , don’t be fooled. Take the time to read every 1 star review here and on every platform before you make the mistake that I did , trusting contemptable pools. This once reputable company no longer stands behind their work , nor will they honor their warrantees.
RECENT REVIEWS show a clear pattern emerging :
1) appallingly poor customer service
2) substandard paver work
3) sandpaper rough finishes inside your pool / spa
4) leaky concrete finishes
5) failure to honor warrantee
Your warrantee from contemporary pools may be useful if you run out of toilet paper. It won’t get Randy to do the right thing. The only clients who can expect a warranty from Randy F are contractors who hire CP to build multiple pools annually. As a homeowner , you do not rate. Once you’ve paid them , you can forget about getting anything further from them without a lawyer. Whatever goes wrong will be 100 % your fault , you will hear every excuse imaginable , why your pool issue “isn’t their problem.” I really do wonder how they manage to lie straight to your face and then go home and sleep at night.
1 star review after 1 star review shows that when “contemptible” messes up your pavers , or pours bad concrete mix , or leaves your new pool / spa with a finish that will ruin every swim suit you own ,
they simply won’t take the time to care. They simply don’t need your business , they’re riding on ratings from 3- 6 years ago and contractors who hire them for many pools per year. They don’t need you. Who do you think will be getting their best teams ? You ? The residential homeowner is not their bread and butter and you will not be taken seriously nor will they take care of you. I invite anyone considering hiring this company to come see my pool. You will be appalled at the substandard concrete workmanship , the sandpaper rough pool finishing , the leaky retaining wall and appallingly bad paver work. Our deck had to be redone three times it was so uneven and poorly installed . When I asked them to fix the rough texture inside the spa , they told me to use a brick and grind it smooth myself. I’ve asked myself - isn’t it strange that a company has either 5 stars or 1 star reviews ? I think I’ve figured out why so many of us , looks like about 25% , get such sub standard treatment . If you are discerning managing your build and show any dissatisfaction with their work , you will be systematically ignored from that point onward and treated with egregious unprofessionalism.
They brag about building 200 pools a year but I know from personal experience if you are not a contractor, your build will not be getting their quality subs.
The real cost of hiring contemporary pools is far greater than what you’ll pay for your pool package. Here’s our sad experience with them and how their incompetence cost us so very much. Our pavers , installed by them for under the pool cage weren’t set in concrete per engineering. Rarely during build , are field supervisors present on site . There is no one monitoring quality control.
The pavers which were to be the strength of our pool cages foundation , were set on a thin layer of sand and never properly set in concrete. On Sept 28, 2022 , as hurricane Ian approached , our new pool cage folded in on itself when the wind hit 60 mph . An engineer reviewing damages after IAn showed us that because contemporary pools never bothered to set our pavers properly in concrete , our cage had nothing but one paver securing it . It collapsed completely totally destroying gutters, fascia, and 4 storm smart screens.
Randy F doesn’t care less about your single pool build , it is unimportant to their bottom line.
If you’re a big contractor and build many pools with them each year , you may get preferential service and possibly even a warranty. The rest of are not so lucky . -
By Todd S.November 18, 2022Pool Build and Continued Pool Maintenance and Service$65,000
I used this business to build a pool at our house in Fort Myers. They were absolutely awful. Their customer service is the worst I have ever seen to the point their owner told my wife and I on the phone that they simply do not have time to call their customers back. One thing they are solid at, is getting their money, then they don't care. Even during the project they failed to communicate with us on the most basic things. Did not tell us their company doesn't seal the pavers so that was never done because we didn't know they don't do it. They blame you when they don't communicate claiming you waited until the last minute to ask about something they were supposed to take care of weeks ago. Tonight one of their head people, Thomas, cussed at me on the phone after again blaming us for their lack of communication and then hung up on me. They aren't professional, prompt, and they make excuses for everything instead of owning their own failures like any good company with but the owner's comments speak exactly to why this is the case. For some dumb reason I continued to give them the benefit of the doubt due to a family member who has a connection with them, but I cannot in good faith give them another penny of my hard earned money with the total disrespect in which they treat customers like myself.
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By SmithDecember 23, 2021Pool, pavers, elite roof$63,000
We contracted Contemporary Pools to build a pool, pavers and elite roof panels on 11/6/2020. The project is not done yet 12/23/21. Thomas from Contemporary Pools is the rudest most unprofessional prevaricator we have ever dealt with. We would NEVER recommend Contemporary Pools EVER for any project! If you want a sharp, bumpy, pool surface with the neighbor's coping on the sides they are the company you want to hire. If you want NO communication except for abusive emails they are the company you want to hire. If you want promises that are not kept they are the company to hire. You will NOT be happy if you hire Contemporary Pools!
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By Gail L.July 7, 2021Resurface my pool
I contracted with Contemporary Pools in April to resurface my pool because Steve said that they could have our pool finished in two weeks. They gave me every excuse in the world for not coming including, that they drained the wrong pool. Thomas took over after Steve left the company and was rude enough to say, "I really don't need to do your pool, so I will return your deposit if you want." I took him up on it after several months of no one showing up. My pool was finished one week later by another company.
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By Susan L.February 23, 2021Pool Reno$62,000
I never leave reviews but I am now. We contracted with Contemporary Pools for a complete pool demo and rebuild. We worked with Thomas. It has been a saga of not showing up, not returning calls and not performing work for months on end. When I finally spoke to Thomas to get a schedule and completion date he is very aggressive, nasty and confrontational. Lee county, there are many reputable pool builders here. I DO NOT RECOMMEND this company
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By Tom F.November 5, 2018Pool and lanai$43,000
Comtemporary pools and Brett McKibbin are the best and I would highly recommend the company. They do exemplary quality work and have excellent prices. Brett maintained excellent contact keeping up on the project. I am totally satisfied with the pool. Thank you Brett
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By Cindy M.June 14, 2017New Swimming Pool
I would like to thank Thomas Jackson and his team for supporting our design and building the pool of our dreams!! Contemporary Pools employees and contractors were professional, hard working, and very detail in every phase of construction. I highly recommend Travertine stone for your pavers, it's beautiful! Best Cindy & Kent Myers
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By Kevin W.October 6, 2016pool patio rework$15,00015 days
Couldn't be happier with the pool/patio rework by Contemporary Pools. They helped with the plan, executed the plan and stayed on budget. The work was first class and it looks beautiful. Thanks Thomas Jackson for that personal touch that means so much.
It was GREAT!! Very professional! Guys that did it knew what they were doing! They installed Ranger 2 handicap pool lift! ( Don’t let just anyone do this) very intricate! Within 1/16 inch for support anchors!! They are great! On time ! Efficient ! And very professional!