Creekside Cabinet & Design

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• By Daniel S.

  August 17, 2022

  Kitchen Cabinets

  Stay Away from Creekside Cabinet & Design, and its owner, Brad Moore.

  I am a former customer of Creekside Cabinets & Design. I am also a retired lawyer. I seldom write business reviews, and when I do they are generally positive. However, I am writing this review, and I created this webpage, in the hope that they will save you from a painful and expensive experience like the one that I had with Creekside Cabinet & Design (“Creekside”), and its owner, Brad Moore. I would rate them less than 0 stars if that were possible.
  
  In the Fall of 2021, I starting planning to remodel my kitchen. I chose Creekside to supply cabinets based solely on the recommendation of my designer, who I was paying $120/hour, and who I mistakenly believed had my best interests at heart. Unknown to me, Creekside and my designer had agreed that Creekside would pay my designer a referral fee of more than $1,300 for inducing me to sign a contract with Creekside. I only discovered this arrangement long after signing a contract with Creekside and paying to Creekside a large, non-refundable deposit.

  The first thing to know about Creekside Cabinet & Design, which I did not discover until I attempted to cancel my contract with them, is that they do not even make, deliver or install cabinets. And their “free design services” are a joke (they just did whatever my paid designer told them to do, and they still made obvious mistakes that I had to find and correct myself). All Creekside does is forward your order to a company called Columbia which does all of the work, at a cost to Creekside of about half of what Creekside is charging you. Then Creekside pays (and charges you) for another company to deliver the cabinets to you. It’s then up to you to figure out how to get the cabinets installed.

  That’s right, Creekside does essentially nothing. Yet they pay your designer undisclosed fees for steering business to them, grossly mark up the price of your cabinets (in my case, by more than twice what Creekside was paying to Columbia, the company that would actually build the cabinets), charge you a substantial delivery fee, and do not allow you to cancel your order once placed (with a nonrefundable 50% deposit) at any time or for any reason, even if neither Creekside nor Columbia has yet lifted a finger or spent a penny toward building the cabinets. In my case, Creekside kept and refused to return to me over $12,600 (almost all of which went to Creekside, not to Columbia) when I was forced to cancel an order more then 3 months before the cabinets were even scheduled to be built or delivered. The reason for my cancellation was that neither Creekside nor I could find a qualified finish carpenter or other contractor willing and able to install the cabinets timely or at a cost of less then $10,000. (That’s neither a typo nor an exaggeration. The usual cost to install custom cabinets in my community is between $3,000 and $4,000, and my kitchen is on the small side. But the construction industry is insane right now and it’s open season on homeowners.) I was therefore forced to choose between demolishing my kitchen and accepting delivery of cabinets that I could not have installed, or trying to cancel my contract with Creekside and seeking a refund of my deposit (which Creekside refused to do). In fact, Creekside told me that if I wanted my money back I would have to sue them.

  On August 15, 2022, after unsuccessful attempts to resolve this situation with Creekside amicably, I filed a complaint against Creekside Cabinet & Design and its owner, Brad Moore, with the Washington State Office of the Attorney General under the Consumer Protection Act (RCW Chapter 19.86). To date, Creekside is still holding, and had refused to return to me, more than $12,600 of my deposit. In addition to the complaint that I filed with the Attorney General’s office, I am also contemplating a private lawsuit against Creekside.

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