Custom Colors & Remodeling

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• By Joseph V.

  December 22, 2020

  Paint House

  The WORST part of this experience, was that one of the workers was seen URINATING multiple times on our bushes and trees. This was also reported by multiple neighbors who had seen the worker from their yard - there are no privacy fences that separate the houses. There were also personal clothing items left in my brushes and landscaping at the end of the day.

  On October 10th we accepted a bid from Custom Colors to paint the exterior of our house. I'm a first time homeowner and was really excited to spruce up the exterior of our house a bit. We had the WORST experience with Custom Colors Painting and remodeling, and I wish I had followed my gut instinct when I met the owner.

  He sent out a crew immediately to start working. The first day, when they were power washing, they damaged our back porch and the owner said it was due to the kind of wood it was and forced us to pay to repair it. There were also multiple indents, gouges, and damage to the siding around the house due to the powerwashing (confirmed by a different painter) - this had to be fixed by another set of workers.

  While powerwashing, there was mud and water damage to the ceiling in the basement. This was from them not covering and taking precautions with the basement windows. While powerwashing, they pushed the basement windows open and the mud was sprayed onto the ceiling.

  Each night we were noticing there were trash, cups, straws, wrappers, tissues and other personal hygiene items, nails, etc. left in the driveway, yard and street which we were picking up as we didn't want to upset our neighbors. There is video showing that the workers for Custom Colors and Remodeling would throw out all of the trash from their vehicle into the street at the end of the end.

  We also noticed the workers got paint on our trees, grass and concrete. There are large paint marks on the few trees we have in our yard. This is very noticeable from the neighbors view (I was even asked if there was some kind of witchcraft going on due to all the pain markings on the trees).

  All of our gutters were smashed and damaged. It looked as if they had been continuously walked on or a ladder was put on them. Multiple downspouts were so damaged that the water and debris was unable to filter out properly.

  During the time the painters were working on the house, I had multiple packages delivered to the front door. Without permission, the painters would take the packages (by the door) and use them to set painting supplies on, use as a brace to paint, and would leave them in the yard at the end of the night. When the painters were packing up on their final day, they actually took one of the packages with them.

  When the workers left they also left multiple paint smears on the basement and back kitchen windows. They were long noticeable brush strokes. There was also lots of paint on the driveway. Also, there was lots of paint tape and paper left on the house and trash left scattered throughout the yard - including empty paint cans, plastic, and packaging.

  When we did the final walk through with the owner (he wasn't around all week and the job took 7 days), he immediately said the job had to be redone as the house wasn't sanded or prepped at all prior to them painting and the painting looked horrendous! After 2 weeks he finally sent out a sander and then a week later someone to paint. The man who finished the job did a lovely job, but again, doesn't work for Custom Colors, was only contracted.

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• By Rhonda J.

  September 4, 2020

  Pretty sure I was overcharged for paint! Had to clean up alot of paint chips outside myself. Once I climbed the ladder to look at the 2nd story paint job, I seen what a crappy job was done!! They had to come back and repaint parts that they missed and they STILL missed alot!

  They broke off my dryer vent cover and I asked the owner to have it fixed repeatedly.

  I should have NEVER paid the final amount, because OF COURSE NO ONE ever bothered to show up & fix it!! Never gave me a receipt that was promised either. Not that I would expect the warranty to be honored. Also, another way to NOT prove how much paint they actually purchased!

  Oh ... and let's not forget about a couple of unappreciated comments being made to a female!!

  NEVER EVER AGAIN! I'm going to have to repaint it myself!