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• By Vin

  May 9, 2012

  Buyer Beware. As BrendaBest stated, this complaint is so complex, it's a chore to try to describe our experience. On 2/2/12 Peter McClymont came to our home to give us an estimate for plantation shutters. He was a "real" salesman who sold us $1,165.00 in shutters. He told us that our order would be delivered and installed in 6 to 8 weeks. I had tried to call them on 8 different dates back in March (on all phone numbers provided) and received no calls in return. I called Peter's cell phone number and a guy named Kevin (who I was told was an owner) answered. He said he checked on the status of our order and the shutters should come in by the first week of April and installation would take place within a matter of days. I explained that I was afraid that B and B would take my deposit and run off (unfortunately, I paid by check $583.00). Kevin said he guaranteed that this would not happen, and we would receive our shutters. That was back in March. Today is April 18, and still no shutters. Today, I called the telephone numbers provided again, and they're disconnected--my worst case scenario has occurred--B & B Blinds took my money and ran. Filed a complaint with the BBB, where they have an F rating and they have 26 complaints. I'm usually a good judge of character--unfortunately, not this time! If I could leave them less than 1 star rating, I would!

• By Brendabest

  September 14, 2011

  My complaint against B and B Blinds is so complex and continued over such a long period of time, to explain in its entirety would read like a book. The only thing I can say…is buyer, please beware.
  I hired B and B Blinds in 2008, for the first time, to do a 2500 sq ft home in Indio. The job did have a few hang-ups but all-in-all everything went good. I loved the shutters, they looked great and I was completely satisfied. Fast forward, Jan. 2011, I called Kevin (an owner) at B and B Blinds to come give me an estimate on the EXACT same shutters I had in Indio. I was now doing a 3500 sq ft home in Hemet. The Hemet home was to have the same paint, décor etc as the Indio home so the shutters were to be the exact same. Kevin finally showed up after 4 calls and 2 missed appts. Other than that, all seem to go well until the time frame for the completion of the shutters arrived. I ended up having to called 3 times to even get an install appt. The shutters were installed and than I realize the color was not right. The color was to be “bright white” as before, but I got “dull white”. Most people, would not know the difference, but this was a $4700 job, I wanted what I wanted and paid for. I talked to Kevin and he blamed me for the wrong color saying I ordered it but there is no way this would be true because from the very beginning, all I ever said was “I wanted the exact same shutters I had in Indio”. Finally after a few months of missed appts and failed promises, I agreed to an additional mstr bath shutter that I had not ordered originally as a “settlement” for the mistake. Simple settlement, I know, but the color was not obvious to most people and what was I to do, end up in a lawsuit. All I can say about that is….today’s date is 9/13/2011, I have yet to ever receive that shutter. I have made way too many phone calls to Kevin to even count, wasted so many hours on missed appts and failed promises. He actually came out once with the completely wrong shutter, that was a couple of months ago now. Well, here I am. All I can say is, don’t get involved in the poor business practices of B and B Blinds. It is NOT worth your time, your patience or your sanity. Buyer Beware…Shop elsewhere!!!

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• By Teri

  July 9, 2011

  BEWARE OF DOOR TO DOOR SALESMEN !!!! This company took me for tens of thousands of dollars.
  The quality of the window coverings is poor, they fall apart, and when asked to repair the owner verbally attacks.
  I have asked for over a year to purchase extra sheers for my living room and not gotten a response, and as of right now the owner has, in his posession my blinds that fell apart and noone knows if he has any intention of fixing them or bringing them back.
  If I had known they had an F rating on the Better Business Buraue and I could by the same blinds at Lowe's for one tenth the price I never would have let these people in my house. !!