Dj Construction & Remodeling

This client has gone on to many platforms writing reviews that do not match each other. In this complaint the client states I have said "this is the best worker I have" when bringing an issue to my attention and states that I admitted to poor work. On another platform the client states I have said "this is as good as it gets" and that a handy man is who completed the tile and that her job was not completed. As the owner I personally was involved with laying the tile, as I am with all projects I have taken on over the years. I do not employ "handy men". I employ consistent and skilled craftsmen to work alongside me, as we make visions come to life. As the owner of DJ Construction & Remodeling, I have added the images of the beautiful bathroom we have remodeled for this client onto our website that shows not only the floor tiling, but also all other aspects of the bathroom to show the job was indeed completed and beautiful. Here at DJ Construction and remodeling we have all clients sign a contract where they agree upon a price and payment timeline, projected project completion timeline, materials, and work to be expected. Clients are involved in every process of any project. They pick the materials they would like to use, and the design. Majority of the time the clients will even ask us to do additional work as they see the project vision come to life! Such is the case with this client as well. This client was so pleased with the bathroom we completed, the client even had guests over as we were working to show off the bathroom! After the floor of the bathroom had been tiled, the client even had us tile an entire accent wall, knowing and agreeing that would incur an additional charge as this was outside of the original contract. This is why this complaint is perplexing because if we did bad tile work, why would we then be tasked to tile an entire accent wall as extra work done outside of the contract after the floor tile has been laid? We worked hard to make this client happy, as we do with all of our customers over the years. Once it was time to make the remaining balance payment of over $10,000, for the original contracted amount, the client stated she is waiting on a check and she would have it in a few days. Once that day for payment came, the client then stated there are issues, and stated "I have paid you enough already". We have also not been paid for the additional work asked of us outside of the original contract, such as the tiled accent wall. We reached out to the client via phone to meet and the client stated "I don't see why we would need to meet". We stand by the work we do at DJ construction & remodeling, and believe that not only are our services a great value, but that our work is some of the best in the business. We believe the tile work is immaculate as we strive for this on all our projects we take on and complete. We also believe in our clients being happy, and even went as far as advising the client if they were able to find another contractor who could lay the floor tile better than we did, that the client could take that cost out of the remaining balance owed! The client was not able to secure a contractor that could lay the tile better, she even had 3 different contractors come out to look at the tile work. The client instead has gone on various platforms leaving inconsistent untrue reviews, and withholding payment for a completed bathroom remodel with a balance owed totalling well over $10,000. We have not ignored this client, and even now are open to working with this client! However, it seems to be that this client's true issue is that they do not want to pay the balance owed for the original contracted amount for a completed service nor for the additional work completed that also has a balance owed.