Do you work for this business? Unlock this free profile to update company info and see who's viewing your profile.

• By Me

  September 1, 2019

  Don Hoffacker is hands down the worst HVAC company in the DC metro area. They are rude, bully their customers, have the worst business practices, have no idea how to service heating or cooling units properly, and ultimately will waste not only your money, but your time. I have been using this terrible company (I don't know why) for years across two of my properties, and I will never again give them business after they caused me to waste $700 on unnecessary repairs.

  STAY AWAY FROM THIS COMPANY!!

• By Lonnie B.

  July 1, 2016

  Air conditioner installation and repair

  $96

  2 days

  Terribly disappointed with the half-truths and lack of professionalism displayed by this company. Their business model: pay us to do an annual check or we will bully and threaten you.

  I had them install a new central heat pump unit (indoor and outdoor units) six years ago and was very pleased. I purchased a 10 year warranty based on their claim that any needed repairs in that time would be fully covered at no expense. I declined their annual maintenance contract, instead electing to perform coil cleanings and filter replacements (as required per the warranty manual) myself. They said that was fine.

  Three days ago the outside unit quit working. The tech came the next day and performed the repair, then presented me with a $96 bill for the service call. When I questioned the charge he countered with the thinly veiled threat that the warranty could be voided entirely because I hadn't had them perform the regular maintenance required by the warranty. He insisted that if I didn't have receipts showing I paid someone to do the service, the manufacturer wouldn't honor the warranty. It was after hours by this point, so I couldn't reach the office.

  The next day I called the office to inquire about the service charge policy. The woman who answered the phone confirmed that their policy is to charge the fee in addition to any services performed. She then proceeded to change the topic just as the service tech had, threatening to void the warranty because I hadn't had them perform regular maintenance (which she later denied having said). When I told her I had performed the needed cleanings she asked pointedly (and condescendingly), "You've used a hose to clean the coils?" I responded that I had and asked if she was suggesting that customers were too stupid to clean coils. She laughed and answered, "You'd be surprised."

  I returned to the original subject by informing her that I would not be using them in the future. Her response was that they wouldn't come to my house again anyway.

  I certainly won't be recommending them again.

  Read more