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• By Lvg

  January 18, 2022

  Draper Plumbing came highly recommended, but because of carelessness and poor communication on charges, we will not use their services again. His employee dropped a tool which chipped our new toilet. He also left a mess of dirt and metal pieces on the floor and discarded salt from the old water softener in our tub. The toilet was replaced, but I had to clean up the mess left behind. Recently, our water didn't have its softened feel. I called Mr. Draper to get his advice and asked if I should have a local company run a free test on the water first. He said that his employee could run the same test when he checked the system. After I asked about the cost, he said not to worry about that now, that we should find out what was going on first and discuss it later. His words indicated to me that this was a free assessment of the problem, and I assumed any expenses would be part of fixing the issue. The employee looked in the tank, tested the water, and said the system was working fine. He charged us $65, an expense I was trying to avoid when I asked about taking a sample to be tested first. Mr. Draper should have explained how the system would be checked (a water test) and clear about the cost. In addition, rather than having a card reader to take our payment, the employee wrote down all of my credit card information including the security code on the receipt. Depending on how the receipt was handled, this may be against PCI guidelines which are in place to protect customer credit card information, and it certainly puts it at risk of being misused if it is left out for others to see.

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