Dunmore Exclusives

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• By Anonymous

  May 1, 2018

  Do NOT rent from Dunmore exclusives. They are HORRIBLE landlords. Their buildings are in horrible condition, windows/ doors are broken, leaking faucets, old paint, old carpets, deteriorating, mice infested and so on. They never fix anything, except for the occasional “handyman” who knocks on your door unannounced to “check” things out but never fixes anything?
  On top of that, they’ll scam you for you security deposits. Do yourselves a favor and save yourself the headaches. DO NOT RENT FROM THEM. Any “5 star” review is from someone WORKING for them.

• By s.smith127

  January 10, 2017

  I have have rented off them for many years now, they are extremely professional and friendly . I feel like they deserve a lot more credit than the other reviews on sites give them . Most of the people reviewing badly are most likely people who have been kicked out or are tenants you cause issues themselves. Its an apartment management Company not a 5 star high rise in NYC. They do take a little to get work orders done but it is understandable because of the amount of properties they do mange. If you are looking for someone to come and fix your lightbulb that no longer works the second it happens at 2am you should own your own house or maybe rent out of a high rise for 1k+ a month . I would highly suggest them .

• By Amanda T.

  July 6, 2016

  Do not rent from Dunmore Exclusives! Aside from being completely oblivious to the many problems within their properties, they don't seem to care at all when something breaks in your apartment.

  This is my second year renting from Dunmore Exclusives LLC at their 22 Terrace St apartment complex. My first year I lived with a roommate. We asked the landlords (who you never see/meet except to sign the lease which they make you drive all the way to Scranton for, wait outside until they greet you and then sit you in a shady conference room) several times over the course of the year to fix our peeling bathtub which made it impossible to bathe in . We never received any assistance. Once my roommate moved out I decided to move up a floor in the same building ONLY because they allowed pets and offered free WIFI. I was promised the apartment would be painted before I moved in. It was not. The Wifi magically does not connect on the third floor and when I ask them about the problem the say "we will let our tech dept. know." It's always a complete run around with them. They are clueless as to who you are and what repairs you need.

  I've gotten countless tickets for parking outside on the street in front of the building because it is "permit parking only" yet the landlords refuse to give out parking permits to their tenants!

  Lastly,
  I am currently without electricity in my apartment. The day the fuse box broke I tried replacing the fuse with no avail. I let them know and they carelessly told me to leave a key outside and someone would be over to look at the problem. No one ever came. I had to ask several times before a contractor came. He could not fix the problem and I was told he would inform the office to send an electrician. It will be a week tomorrow that I am without electricity and every time I contact the landlords I am told they will "let me know" when they have updates. I SHOULD NOT HAVE TO GO A WEEK WITHOUT ELECTRICITY! I will never rent from Dunmore Exclusives again. Half of their buildings are in horrible condition and falling apart. I wonder when the last time a contractor actually looked at the building to see if it was safe to live in.

  They don't care about your safety or satisfaction. They just want your money!

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• By Shannon T.

  February 4, 2016

  Property Lease

  $750

  1 day

  The Other Reviews Are Pretty Much Wrong!

  I rented off of this company since 2010. I read all of the other reviews, and I seriously think half of them are probably people who owe money. I have even been able to transfer apartments inside their company without any issues, and they have always been friendly and professional. I am surprised by the other reviews honestly. I am writing this review because I feel they deserve some credit in a positive direction after seeing this page.

  I'll also add that there was one situation where I lost my job temporarily, and although it didn't stop them from filing for eviction, they kept their word, which is something fewer and fewer people do, and they worked with me and even helped me fill out paperwork to help me recover from the situation I was in.

  Were they ever slow with a work order? Yes - there was a time I had an issue with my refrigerator - and they took about a week to get it done. There was a part that needed to be ordered (I know because it was delivered to my door to speed things up), and the order date on the shipping receipt inside was the day I called them the first time.

  I seriously think a lot of people expect the world for nothing and want to post angry reviews about it on-line when everything isn't 100% perfect. My rent has always been fair; all of my utilities are included except electric which makes the rent actually way below what I was paying before I moved here; and they're pretty much on point and have a full-time person to answer phone calls if you have issues. I'm giving five stars.

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• By Anonymous

  June 29, 2015

  property Lease/rental

  Dunmore Exclusives, LLC

  First off, my sink was clogged for almost two weeks before anyone even attempted to fix it, and at that point there was mold growing out of the sink. If I can impart any advice to people seeking to lease or deal with this business....STAY AWAY!!!!! If you voice any discontent with these people they will try to evict you for ludacris reasons, and there are currently more than a few pending legal cases against this company. Even though your utilities are included in your rent, the landlord puts a governor on the breaker box so that if you use even a reasonable amount of electricity ( a microwave and an air conditioner at the same time) the breaker flips off. These are not people who care about quality, only the almighty dollar of your rent.

• Anonymous

  June 15, 2015

  I honestly wish I had been aware of their reputation before I signed a lease with them, but I was from out of town and had little time to research. The other reviews are absolutely spot on; it's almost uncanny. Their catchphrase "work order" is a complete joke, and only a means of stalling any repairs you request. They will lie to you repeatedly, and only care about your rent. Quality of habitability is the least of their concerns.

• Anonymous

  April 6, 2015

  Dunmore Exclusives in the Scranton area is a complete joke . There so called manager "Liz" is the most unprofessional person I've ever spoke with. Dunmore Exclusives lie and lie about how they say there going to fix the issues that are addressed and they never do. For example, the house 1820 division street in scranton has one meter for the house when there are two totally separate tendents. I do not recommend this reality company to anyone. they do not communicate, they do not fix the problems that are addressed, personally I don't think they care about the people that rent the apartments, Dunmore exclusives just wants a few months worth of rent money from you after you address the issues that the house has ...they want you gone. Good luck to anyone that has to deal with this foolish company.

• By Anonymous

  August 8, 2014

  Cashed our check early and refused to pay the fee for bouncing our account. They shut off the water mid july without telling anyone. Constantly smells of raw sewage because plumbing is backed up in the basement. They never return calls or fix anything. Stay Away!!!!

• By Joe

  May 14, 2014

  The worst company I have ever dealt with. They never call back and never keep there word. They promise you any thing to rent the place then when they have your money nothing. just "work order" Nothing gets done.

• By Andrew

  September 15, 2013

  All over their forms this company says "Quality Management and Beautiful Locations Together At last" I would really like to know their definition of "quality". Every single time I dealt with the management it was a DISASTER. The apartment I moved into had been renovated in the months leading up to my move in date. When I was supposed to move in, not only did the office manager think I was just doing a "walk through" but the renovations were NOT done. Almost all of the windows in the apartment were broken. I immediately filed for a work order, which was not even addressed until two months later and when it was finally addressed it took another month to get one of the three broken windows fixed. The worst part is that this delay was not because of negligence, it was because of a complete inability for the office employees to communicate with not just their contractors, but each other as well. On top of this they said on their advertisement "Free wifi available" and that the cable provider was Comcast...neither of these are true. The apartment I'm in is beautiful, but every step I've tried to make to cooperate with this company has been agonizing. They are also frequently do not answer their office phone, rarely return calls, and when they do return your call they don't even check the message you left with them. Pretty apartments, absolutely non existent management.