Eagle Carports

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• By S W.

  January 24, 2022

  Carport garage

  We ordered a metal single-car garage from our local dealer in November 2021, they had really good reviews and were very pleasant to deal with.

  Once the order got sent to Eagle carports in Mount Airy North Carolina is when the trouble began. They did schedule within 3 weeks for delivery and set-up, which we were happy about. The day they got here they were three hours late, they didn't bring the ROOF and not one person spoke a word of English. When they realize they did not have the roof .. they started to pack up the truck and leave without even giving us an explanation why. Why couldn't they give us an explanation? Because none of them spoke English. When we finally got someone in the office to explain, they wanted to reschedule but said it could be a while, but couldn't set a date because the workers were all going back to Mexico for two weeks to spend the holidays with their families. We told them to cancel our order this is not the way we do business. Do not do business with Eagle carport especially out of Mount Airy North Carolina. I would rather not have one at all. Resident of Murphy, NC

• By Earl B.

  May 13, 2021

  Eagle Carports does NOT honor signed contracts. Let me explain. I signed a contract with Eagle Carports representative on 4-14-2021. The price was $3107.21 after $300 deposit. I was told that they would deliver in 2-3 weeks. By 5-10-2021 I have not heard from Eagle Carports when my carport would be delivered so I called them. After being on hold for 20 minutes for someone to answer I hanged up. I called back 5-12-2021 and got someone this time. First they could not find my contract. After a period of time they found it and said that there was a price increase and a new contract has to be written. Called the local representative and he said that he was notified of the increase the week after I signed the contract and would call them to see what he could do. on 5-13-2021 the representative called me and said that Eagle Carports would not honor my contract and it would be $4200 if I still wanted the carport. Well no. If they are not going to honor my contract, then I'm sure not going to trust what they say or their product.

• Anonymous

  November 29, 2015

  November 29, 2015

  I purchased a carport from Eagle Carports over 4 months ago and have received nothing but the run-around, ignored, delayed and cancelled installation dates. On July 22, 2015 I paid the Eagle Carports sales person $85.50 as down payment. I was told the carport would be installed within 2 to 4 weeks. After waiting over 4 weeks and receiving no contact from Eagle Carports I contacted them on August 26, 2015 and was told “for any progress updates please call our toll free line @ 800-579-8589 and ask for Kacy or Ext. 130”. I called that number on September 3, 2015, 6 weeks after the initial order, and was told Kacy was on the phone and they would call me right back. I was never called right back, in fact I was never called period. I waited a week for them to call, but they never did. I called them again on September 10, 7 weeks after the initial order, and was able to talk to Kacy. She told me the carport would be installed the first of the following week, or the week after. Of course that never happened, and they never called me to explain why not. I called them again on October 1, 2015, 10 weeks after the initial order, and talked to Angela, Kacy's assistant, she told me she would call me back Monday or Tuesday of the following week. Of course she never did, so I called them again on October 8, 2015, 11 weeks after the initial order, and talked to Angela and Kacy, who told me the carport would be installed on Wednesday of the following week. The next day, October 9, 2015, Angela called me, first time anybody with Eagle Carports had ever called me, to say the scheduled installation date had been pushed back to Saturday, October 17, 2015. I called them again on Wednesday, October 14, 2015, 12 weeks after the initial order, and 3 days before the scheduled installation to make sure everything was still on schedule. Kacy said it was. I live 130 miles from the site the carport was to be installed. After driving up the next day, Angela called to say the installer had broken his foot and would be layed up for 2 weeks. The installer must still be layed up because it's been over 6 weeks since he broke his foot and Eagle Carports has not contacted me to reschedule the installation. At this point, over 4 months after the initial order, I do not believe I will ever get a carport from Eagle Carports, and Eagle Carports is telling me my down payment will NOT be refunded. You can decide whether you want to do business with these people or not. I would suggest that if you want to disperse your money and receive nothing tangible in return, give it to your favorite charity instead of these people.

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