Elite Remodeling

Avoid at all costs! Made contact with Elite Remodeling back in August 2019 to have my front door and the trim around it replaced. Contract couldn't be signed without my wife's presence even though I'm sole owner of the property. Multiple times requested to be email due to not having cell access. Initial contract date 8/24/19. Few days following workers came out to measure and no contact again until 12/2/2019. Jake Jacobson came out to have contract modified. No contact again until Early January. Was given an install day a few days out and requested a week notices to schedule time of work. Installer finally shows up on 1/28/2020. 75% of work was completed due to missing hardware and installer was ill informed of work being done. Work that needed to be done required 2 persons or a 2nd visit. Door was missing peep hole and trim wasn't completed. 2/12/20 installer shows up and starts working on house with no contact with me or wife and just starts working. 2/13/20 I receive a request for payment for completed job. I was away for work and have yet to confirm completion. Upon return on 2/14/20 I review the work. Door is still missing a peep hole, trim is scratched and metal clippings litter my yard. 2/15 again called for payment even though work was not completed, and now are requesting partial payment. 2/20/20 wife was contacted this time stating a peep hole was ordered. Have yet to be emailed even though requested as primary form of contact.
TL:DR Elite Remodeling has poor communication with it's customers and it's own employees and has taken 6 months to install one door. Over $6000 for 1 door is not worth this much of headache.

I want to start off this letter by stating that I am extremely unsatisfied with the level of service, and quality that your company has provided us.

We met with Jake initially for our sales demonstration. Jake was pretty good, went through attic said we would need to replace roughly 6 sheets of plywood for the roof. He assured us that the crew that was going to be doing the roof would inspect all of the wood and replace anything that was bad. We then told Jake that we just want the job done right, we didn’t care if all plywood needed to be replaced, we would pay for any additional fees related to that. He then again assured us that Elite was not just a fly by night roofing company, but rather a full service company which would handle all aspects of job and that if there was anything wrong with the roof that they would fix it at the time of installing the new roof. He then went into putting down 6 sheets of plywood into the contract and stated that if there was more that was needed that the job foreman would call and let me know. Jake then went into detail about how the owner of the company, Eric, was such a stickler for a clean job site, that all crews have a dedicated person for picking up nails. They have a magnetic roller that they are constantly using to make sure there is little to no nails left when they were done. He explained that they have two crews, one for roofing and one for gutters/trim/soffit. Both jobs would be done one after another over two days. All of this sounded great and we were feeling great about our $13,000 investment with Elite. We paid our deposit and waited for our install timeframe.

I received a phone call in the evening from Will who said they just had an opening with their roofing crew for tomorrow morning, and asked if that would work for us. We were excited to get into the schedule so quickly so we agreed. Will said that we did not need to be there during the process and that the foreman would walk us through everything after they wrapped up for the day.

Later that day, we got home, the roof had been replaced, but the whole crew was gone. We didn’t get any follow up phone calls stating the roof was done, or when the next crew was going to be there, how the job went, etc. Naturally we started inspecting the roof. We noticed several things immediately:

The entire roof looked like it was sagging in several spots
The ridge vent went all the way to the edge on one side, but then stopped about 6” away on the other side.
There were handfuls of nails all over the driveway and the grass

We waited for someone to call us about the job being completed, but that never happened. The next call I received was from someone else on your team saying that the gutters, soffit and trim would be installed on Tuesday the 17th of September. I asked if I needed to be home for them to do the job and they said only for the end portion. The gutter crew completed the job and during their “clean up” knocked on the door to see if they could have any trash bags to clean up. We gave them a whole roll of trash bags. The man in charge knocked on the door and said they were done. I said the soffit vent still needed to be replaced with a new white one. He said, no it wasn’t in his work order and if I wanted him to he could spray paint the old one white for me. They then left. After they left we inspected the work, the trim looked like it was put up by a 5 year old, and has hammer marks all over the aluminum. The corners were not even bended fully into a right angle they were just rounded and crimped. The trim was pieced together and really noticeable in several places. I then found a large pile of screws in the driveway and another large pile of screws in the grass. Along with the screws I also found a DEWALT hack saw. So all in all I would say between the screws and the nails from previous job, we had approximately 50 nails/screws left in the driveway and grass. These all are not the end of the world, but for $13,000 it is not what we were expecting.

We then waited as we knew that someone was going to review our whole project, and as Jake said initially, we do not pay the final payment until we are fully satisfied with the completed job.

During this waiting period we had other folks look at our roof project and they agreed that not only did the roof noticeably sag in areas but the workmanship of the project was really shoddy. The installers didn’t remove the old drip edge, but instead installed the new drip edge over top of the old. Thus causing shingles to bump up at the ends of the roof. We looked in the attic and only 2 pieces of plywood were replaced. During investigation in the attic we then noticed that the plywood was not even touching the rafters in a couple of places which if someone.... Read entire review at https://docs.google.com/document/d/1EuB2ydx_7yFGoqfOzk2PfgdF2LWJ3ttSZ9i9M05WaRE/edit?usp=sharing