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• By Chanell L.

  December 25, 2020

  Fix a running toilet

  If I could give this company a negative star rating I would and then some. We were given this company by our home warranty company, Old Republic, to have them come look at a toilet that was not flushing and kept sounding like water was running non stop. We were given the contact info on 12/18 and told if the plumber had not reached out within 24 hours to call them. We called on 12/19 and got a voicemail having not heard from them yet. Rodney called me back on 12/20 at 5:10 pm and I missed the call due to cooking dinner and not hearing. I called back the following morning, during business hours mind you, and got the voicemail again. I called again on 12/22 and left messages on both the business line and Rodney's personal cell phone that he had called me from days earlier.

  On 12/24/20 we woke up to find that the toilet had started overflowing in the night and at this point had flooded out bathroom, upstairs loft, 2 bedrooms, downstairs bathroom, and my garage. I called this business again to see if we could get someone out asap due to the issue and Rodney told me that he had gotten my message but it didn't sound urgent so he hadn't returned any of my calls ! Funny how he hadn't even been to our home to see what the issue was and seeing as he is the expert why is he taking my uneducated opinion on the problem ? He never once advise us to even turn off the water to the area but instead told me that he was too busy and that the earliest he could squeeze us in was in 5 days ! Mind you I am standing in ankle deep water at this point, trying to get my family together so we could start cleaning and speak on the phone with him to figure out what can be done.

  I expressed my frustration that if he was not able to get to the job in a timely fashion then he should have told us so we could find another vendor but booked the appt that he offered. About 3 minutes later I get a call from RODNEY and all he said was "Yeah I called the warranty and told them put you with someone else" and hung up in my face ! I never once raised my voice at this man but it seems like he is trying to get out of any liability this per the home warranty contract he was supposed to contact and schedule with us within 48 hours of getting the contract.

  I spoke to Old Republic who informed me that he called them and LIED stating that he was unable to gain access to the home. Now sir, I was literally begging you to come to our home asap and at no time were you denied entry to the residence but nice try since multiple people in my home heard both sides of the conversation. Once again seems like he is trying to get out of being liable for any damages or being in violation of the home warranty contract. I have filed a full complaint with Old Republic but after reading reviews on MULTIPLE websites on this vendor it is clear that they have been warned about Rodney and his unprofessionalism for over 3 years now but continue to work with him.

  Thankfully we were able to find a wonderful and professional plumber and restoration company that came out same day and are starting the repairs within 24 hours.

  Do yourself a favor and do not use this vendor if you actually need/want timely and professional service.

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• By Lee

  September 15, 2017

  repair leak

  Terrible company. No wonder they have an F rating with the BBB. Christine Hubbard cant even schedule service let alone fix an issue. They called me on Friday 9/8/17 at 10 am the schedule a repair. Christine said we could come out next Monday so that would be 9/11/17. I replied that would not work so Christine set up an appointment for the next Friday which would be 9/13/17 between 10a and 2p. I called Christine at 11:41a today to see if we are still on for the service call. Oh no Christine said your scheduled for the 9/22/17. This company is absolutely terrible. I will never do business with this company and I would suggest everyone else do the same. I wouldn't recommend these guys to my worst enemy.