Fas Windows and Doors

08-16-2016An update to my last post. Instead of trying to correct the issue the sales manager calls me today. He says they saw my post, canceled the order, and canceled my financing. Instead of trying to take care of a customer this is the action they take. I just wasted an entire month based on lies and false promises. I would not recommend them.
08-15-2016 Be cautious about promises from the sales person for FAS. It seems that he will promise you things they can't deliver on to make the sale. We are remodeling a room due to termite damage. Everything is framed and waiting for the new windows and the sliding glass doors. One of our biggest concerns when getting estimates was how long it would take to manufacture and install the windows because all the other construction is on hold until this piece is complete. Phillip King from FAS comes to our home on 7-16-16. He sounds knowledgeable, convinces us that his product is worth the price they are charging(second highest estimate from 5 companies), and tells us he can have the windows in 6 to 8 weeks. He says he will personally follow through to insure we get them quickly. My wife likes the wood grain interior finish so we spend $1600 more than the next closest bid. By the way, as he fills out the paperwork he says he has to list 8-11 weeks to install because the office insists on it. Don't worry though. He will push it through.
Two weeks later we get a call. Seems the manufacturer started production on the windows but the hardware color we ordered has a defect and they have discontinued it. We change the color. I ask about the install date. The office tells me they will have the sales guy call. He calls, tells me the windows are in production, then says that they noticed the hardware issue and stopped work so they could resolve it. I questioned him on the install date. I reminded him about his promise. He says that due to the hardware issue it will probably be closer to 11 weeks but they will be able to install by that date. That's the first week of October. He also tells me that he made a significant mistake on the pricing, that the windows should have been a lot more expensive, that they are taking a loss on them, and that he is doing the work for free. They were already $1600 more than the high-end Pella window. The credibility is dropping. Today, 8-15-16 the office calls me. They said that they are ready to place the order and ask if I have any other questions. Ready to place the order, I ask. I tell them what the sales person told me. I asked about the install date. They tell me it will be 6 to 8 weeks from the time they place the order until they receive the windows and another 2 weeks from installing. When is that? 10 more weeks is the end of October or early November.
It will be interesting to see what happens next. They have a good reputation but at this point, I am pretty disappointed.