Updated: Jun 09, 2026
Location and Projects
Address
1640 BRITTMOORE RD, Houston, TX, 77043
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Fastrac Energy Services Solar Contractor
Fastrac Energy Services LLC, 1640 Brittmoore Rd, Houston, TX (Owned by: Steven R Thompson) holds a Electrical license and 54 other licenses according to the Denton license board.
Their BuildZoom score of 89 does not rank in the top 50% of Texas contractors.
Their license was verified as active when we last checked. If you are thinking of hiring Fastrac Energy Services LLC, we recommend double-checking their license status with the license board and using our bidding system to get competitive quotes.
Fastrac Energy Services LLC Contact Information
Phone Number: (832) 410-3619
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Address: 1640 BRITTMOORE RD, Houston, TX 77043
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Fastrac Energy Services LLC Houston
Quality
89
30th percentile
Pro tip:
We generally recommend hiring a contractor with a score higher than 95.
Fastrac Energy Services LLC has a BuildZoom score of 89, which places them above 30% of 222,249 contractors in Texas.
Activity
|
5 projects
|
2026 |
|
95 projects
|
2025 |
|
197 projects
|
2024 |
|
290 projects
|
2023 |
Our building permit records indicate that Fastrac Energy Services LLC has worked on at least
587.0 projects over the past 3 years.
This is an overview of this contractor's activity. Click here to access our complete licensing and building permit database.
This is an overview of this contractor's activity. Click here to access our complete licensing and building permit database.
Experience
|
46 projects
|
Home Additions |
|
17 projects
|
New Constructions |
|
537 projects
|
Solar installations |
Analyzing permits over the last 4 years shows that Fastrac Energy Services LLC mostly works on
solar installation
and home addition
projects.
Pricing
|
24 projects
|
< $5k |
|
80 projects
|
$5k-$20k |
|
125 projects
|
$20k-$50k |
|
32 projects
|
$50k-$100k |
|
1 project
|
$100k-$250k |
The typical size of their permits is approximately $25,000. This graph shows the distribution of these job values.
Pro tip:
For more details about their pricing, check out their recent activity to see how much they have charged for different types of work.
Building Permits by Fastrac Energy Services LLC
This is a sample of this contractor's permits. Click here to access their complete permit history.
Installation of a (22) panel roof mounted photovoltaic solar system. ***june 1 2023 city of lubbock will require engineer signed and sealed letter indicating existing structure is sufficient to support new loads associated with additional weight and wind resistance for solar panels engineer signed and sealed drawings for panel attachments and electrical calculations***
Valuation:
N/A
Permit #:
ELEC-161518-2023
Status:
complete
Fee:
$80
Permit Type:
N/A
Building Type:
N/A
Install a 20 panels roof mounted photovoltaic solar system ***june 1 2023 city of lubbock will require engineer signed and sealed letter indicating existing structure is sufficient to support new loads associated with additional weight and wind resistance for solar panels engineer signed and sealed drawings for panel attachments and electrical calculations***
Valuation:
N/A
Permit #:
ELEC-161425-2023
Status:
complete
Fee:
$50
Permit Type:
N/A
Building Type:
N/A
Install (21)panels roof mounted photovoltaic solar system | (2)enphase battery | main service panel: 200a
Valuation:
$38,000
Permit #:
PB25-03195
Status:
final
Fee:
$273
Permit Type:
Single family res...
Building Type:
N/A
New residential solar panels 1-1-5-r3-b 2021 irc
Valuation:
$133,323
Permit #:
24125337
Status:
issued
Fee:
N/A
Permit Type:
Residential alter...
Building Type:
N/A
Install 24 panels roof mounted photovoltaic solar system | battery install - mpu disconnect/reconnect needed
Valuation:
N/A
Permit #:
ELEC-204132-2025
Status:
issued
Fee:
$75
Permit Type:
N/A
Building Type:
N/A
Install 24 panels roof mounted photovoltaic solar system | battery install - mpu disconnect/reconnect needed
Valuation:
N/A
Permit #:
ELEC-204127-2025
Status:
expired
Fee:
$75
Permit Type:
N/A
Building Type:
N/A
Install 24 panels roof mounted photovoltaic solar system | mpu disconnect/reconnect needed
Valuation:
$33,000
Permit #:
PB25-04741
Status:
final
Fee:
$273
Permit Type:
Single family res...
Building Type:
N/A
Install a 26 panels roof mounted photovoltaic solar system. wpi-1 number of panels 26 location or identifier: 7 panels on n roof; 5 panels on w roof; 4 panels on e roof; 10 panels on s roof
Valuation:
N/A
Permit #:
23-01636
Status:
rejected
Fee:
N/A
Permit Type:
N/A
Building Type:
N/A
Residential solar panel permit. no elevation certificate iecc or boundary survey is required at this time. approved plans must be on site. separate electrical permit required. *owner jennifer mason released contractor 07/06/22*cc
Valuation:
$23,000
Permit #:
22060249
Status:
complete
Fee:
N/A
Permit Type:
N/A
Building Type:
N/A
Solar panel installation for residential/commercial no elev iecc or boundary survey required.plans must be on jobsite.sep electrical permit required
Valuation:
$66,000
Permit #:
24080649
Status:
open
Fee:
N/A
Permit Type:
N/A
Building Type:
N/A
***approved as noted please download attachments/documents after fees are paid in full from the permit through the online permitting platform (energov.cityofmesquite.com) to reference all notes on stamp construction documents and attachments (code compliance is subject to field inspector’s approval). permit must be posted on site in a conspicuous location (easily seen).*** install 50 ... see more
Valuation:
$56,000
Permit #:
BR0624-25986
Status:
final
Fee:
N/A
Permit Type:
N/A
Building Type:
N/A
Sf residential solar panel addition 1-2-5-r3-b 2021 irc
Valuation:
$75,814
Permit #:
24125114
Status:
issued
Fee:
N/A
Permit Type:
Residential alter...
Building Type:
N/A
Solar photovoltaic 6.97 kw dc 17 modules roof mount msp upgrade install a (17) panel roof mounted photovoltaic solar system and new 200a main panel upgrade. tci & reconnect needed
Valuation:
N/A
Permit #:
22-03091-ELEC
Status:
final
Fee:
N/A
Permit Type:
N/A
Building Type:
N/A
***approved as noted please download attachments/documents after fees are paid in full from the permit through the online permitting platform (energov.cityofmesquite.com) to reference all notes on stamp construction documents and attachments (code compliance is subject to field inspector’s approval).***install a 27 panels roof-mounted photovoltaic solar system. mpu service upgrade: ne... see more
Valuation:
$48,000
Permit #:
BR0623-22163
Status:
expired
Fee:
N/A
Permit Type:
N/A
Building Type:
N/A
Solar panel installation for residential. no elev. cert iecc or boundary survey required. plans must be on jobsite. sep. electrical. permit required
Valuation:
$52,000
Permit #:
22120118
Status:
open
Fee:
N/A
Permit Type:
N/A
Building Type:
N/A
Installation of 26 roof mounted photovoltaic solar panels one battery and a mcu; disconnect/reconnect needed
Valuation:
$48,890
Permit #:
PB25-11526
Status:
issued
Fee:
$273
Permit Type:
Single family res...
Building Type:
N/A
Solar panel installation for residential/commercial no elev iecc or boundary survey required.plans must be on jobsite.sep electrical permit required
Valuation:
$43,000
Permit #:
24080651
Status:
open
Fee:
N/A
Permit Type:
N/A
Building Type:
N/A
Solar photovoltaic 16.00kw dc 40 modules roof mount meter upgrade. install a 40 panels roof mounted photovoltaic solar system. new 200a mcu tci & reconnect needed
Valuation:
N/A
Permit #:
22-03045-ELEC
Status:
issued
Fee:
N/A
Permit Type:
N/A
Building Type:
N/A
***approved as noted please reference to notes on stamped construction documents and attachments (code compliance is subject to field inspector’s approval). please download approved stamped plans on portal after fees are paid in full*** install a roof mounted 28 panel photovoltaic solar system
Valuation:
$28,000
Permit #:
BR0921-15231
Status:
final
Fee:
N/A
Permit Type:
N/A
Building Type:
N/A
Install-37 roof mounted panels with 37 microinverters
Valuation:
$43,000
Permit #:
PB25-05091
Status:
final
Fee:
$273
Permit Type:
Single family res...
Building Type:
N/A
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Recent Buildzoom Projects
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Verified License
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Fastrac Energy Services LLC License info
Verified License
| License # | C9410 |
| Status | Active |
| County | Denton |
| Type | Electrical |
| Business Type | Limited Liability Company |
- BuildZoom verified this license was active as of April 2026.
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License Not Verified
| License # | C9409 |
| Status | Active |
| County | Denton |
| Type | Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of August, 2025. Check the current license status of Fastrac Energy Services LLC with the Denton County
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Verified License
| License # | C9410 |
| Status | Active |
| County | Denton |
| Type | Electrical |
| Date Issued | 11-04-2025 |
| Business Type | Limited Liability Company |
- BuildZoom verified this license was active as of April 2026.
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Verified License
| License # | 21-029574 |
| Status | Active |
| City | Mansfield |
| Type | General Contractor |
| Business Type | Limited Liability Company |
- BuildZoom verified this license was active as of November 2025.
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License Not Verified
| License # | R20-1474 |
| Status | Active |
| City | Frisco |
| Type | Building |
| Date Issued | 10-24-2025 |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of May, 2026. Check the current license status of Fastrac Energy Services LLC with the The City of Frisco, TX
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License Not Verified
| License # | 448226 |
| Status | Active |
| Town | Pecos City |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of September, 2025. Check the current license status of Fastrac Energy Services LLC with the Town of Pecos City
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Verified License
| License # | 34938 |
| Status | Active |
| State | Texas |
| Type | Electrician |
| Business Type | Limited Liability Company |
- BuildZoom verified this license was active as of January 2026.
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Verified License
| License # | 2024 048841 000 00 BR |
| Status | Active |
| City | Arlington |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- BuildZoom verified this license was active as of May 2026.
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Verified License
| License # | 2023 065213 000 00 BR |
| Status | Active |
| City | Arlington |
| Type | General Contractor |
| Business Type | Limited Liability Company |
- BuildZoom verified this license was active as of June 2026.
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Verified License
| License # | SEC-22-448226 |
| Status | Active |
| City | San Antonio |
| Type | State Electrical Contractor |
| Business Type | Limited Liability Company |
- BuildZoom verified this license was active as of June 2026.
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Verified License
| License # | CONT2022-0002 |
| Status | Active |
| City | Galveston |
| Type | General |
| Business Type | Limited Liability Company |
- BuildZoom verified this license was active as of March 2026.
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Verified License
| License # | RB020766 |
| Status | Active |
| City | Fort Worth |
| Type | Bldg Contractor |
| Business Type | Limited Liability Company |
- BuildZoom verified this license was active as of May 2026.
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Verified License
| License # | K200259 |
| Status | Active |
| City | Fort Worth |
| Type | Ek State Electrical Contractor |
| Business Type | Limited Liability Company |
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Verified License
| License # | AEC7687 |
| Status | Active |
| City | Plano |
| Type | Electrical |
| Date Issued | 11-14-2025 |
| Business Type | Limited Liability Company |
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License Not Verified
| License # | 34938 |
| Status | Active |
| City | Early |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of June, 2024. Check the current license status of Fastrac Energy Services LLC with the City of Early
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License Not Verified
| License # | GEN7184082 |
| Status | Active |
| City | Watauga |
| Type | General Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of December, 2024. Check the current license status of Fastrac Energy Services LLC with the City of Watauga
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License Not Verified
| License # | GEN0873141 |
| Status | Active |
| City | Duncanville |
| Type | General Contractor |
| Business Type | Limited Liability Company |
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License Not Verified
| License # | GCGC3139878 |
| Status | Active |
| City | Denison |
| Type | General Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of July, 2025. Check the current license status of Fastrac Energy Services LLC with the City of Denison
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License Not Verified
| License # | GC8726813 |
| Status | Active |
| Town | Litttle Elm |
| Type | General Contractor Other |
| Business Type | Limited Liability Company |
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License Not Verified
| License # | EC5636373 |
| Status | Active |
| Town | Litttle Elm |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of January, 2024. Check the current license status of Fastrac Energy Services LLC with the Town of Little Elm
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License Not Verified
| License # | CPS7513915 |
| Status | Active |
| City | Early |
| Type | General Liability |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of June, 2024. Check the current license status of Fastrac Energy Services LLC with the City of Early
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License Not Verified
| License # | 448226 |
| Status | Active |
| City | Early |
| Type | Electrical |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of June, 2024. Check the current license status of Fastrac Energy Services LLC with the City of Early
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License Not Verified
| License # | ELC7936469 |
| Status | Active |
| City | Watauga |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of December, 2025. Check the current license status of Fastrac Energy Services LLC with the City of Watauga
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License Not Verified
| License # | EM1380177 |
| Status | Active |
| City | Lancaster |
| Type | Electrical |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of December, 2025. Check the current license status of Fastrac Energy Services LLC with the City of Lancaster
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License Not Verified
| License # | ELC6699130 |
| Status | Active |
| City | Waller |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of December, 2023. Check the current license status of Fastrac Energy Services LLC with the City of Waller
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License Not Verified
| License # | ELC4368256 |
| Status | Active |
| City | Dickinson |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of October, 2023. Check the current license status of Fastrac Energy Services LLC with the City of Dickinson
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Verified License
| License # | ELEC4580729 |
| Status | Active |
| City | Denison |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- BuildZoom has not verified this license since November, 2024.
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Verified License
| License # | GENC8889023 |
| Status | Active |
| City | Midlothian |
| Type | General Contractor |
| Business Type | Limited Liability Company |
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Verified License
| License # | ELEC0108748 |
| Status | Active |
| City | Midlothian |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
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Verified License
| License # | GC0429574 |
| Status | Active |
| City | Mansfield |
| Type | General Contractor |
| Business Type | Limited Liability Company |
- BuildZoom has not verified this license since August, 2024.
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License Not Verified
| License # | ELEC5910200 |
| Status | Active |
| City | Duncanville |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
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License Not Verified
| License # | EL7221997 |
| Status | Active |
| City | Aledo |
| Type | Electrical |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of August, 2022. Check the current license status of Fastrac Energy Services LLC with the City of Aledo
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License Not Verified
| License # | GC6867105 |
| Status | Active |
| Town | Litttle Elm |
| Type | General Contractor Other |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of October, 2021. Check the current license status of Fastrac Energy Services LLC with the Town of Little Elm
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License Not Verified
| License # | GENC9148324 |
| Status | Active |
| City | Celina |
| Type | General Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of September, 2021. Check the current license status of Fastrac Energy Services LLC with the City of Celina
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License Not Verified
| License # | ELEC2875327 |
| Status | Active |
| City | Grapevine |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of December, 2020. Check the current license status of Fastrac Energy Services LLC with the City of Grapevine
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License Not Verified
| License # | BLDG2340011 |
| Status | Active |
| City | Grapevine |
| Type | Building Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of December, 2020. Check the current license status of Fastrac Energy Services LLC with the City of Grapevine
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License Not Verified
| License # | ELC0535247 |
| Status | Active |
| City | Mansfield |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- When BuildZoom last verified this license, it had an expiration date of August, 2021. Check the current license status of Fastrac Energy Services LLC with the City of Mansfield
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Inactive License
| License # | 24-054191 |
| Status | Inactive |
| City | Mansfield |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- According to the City of Mansfield, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
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Inactive License
| License # | SEC-22-448226 |
| Status | Inactive |
| City | San Antonio |
| Type | State Electrical Contractor |
| Business Type | Limited Liability Company |
- According to the City of San Antonio, TX Licensed Contractors, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
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Inactive License
| Status | Inactive |
| City | Dallas |
| Type | Electrical (El) |
| Business Type | Limited Liability Company |
- According to the City of Dallas, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
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Inactive License
| Status | Inactive |
| City | Dallas |
| Type | Building (Bu) |
| Business Type | Limited Liability Company |
- According to the City of Dallas, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
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Inactive License
| License # | 21-LP-00045 |
| Status | Inactive |
| City | El Paso |
| Type | Contractor Electrical |
| Business Type | Limited Liability Company |
- According to the City of El Paso, Texas, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
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Inactive License
| License # | 0432850223 |
| Status | Inactive |
| State | Arkansas |
| Type | Solar Systems |
| Business Type | Limited Liability Company |
- According to the Arkansas Contractors Licensing Board, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
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Inactive License
| License # | 7513915 |
| Status | Inactive |
| City | Terrel |
| Type | Insurance Policy |
| Business Type | Limited Liability Company |
- According to the City of Terrell, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
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Inactive License
| License # | 2279 |
| Status | Inactive |
| City | Terrel |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- According to the City of Terrell, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
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Inactive License
| License # | CONT2022-0118 |
| Status | Inactive |
| City | Galveston |
| Type | Electrical |
| Business Type | Limited Liability Company |
- According to the City of Galveston Department Of Planning And Community Development, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
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Inactive License
| Status | Inactive |
| City | Dallas |
| Type | Electrical (El) |
| Business Type | Limited Liability Company |
- According to the City of Dallas, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
This is a sample of licensing data; click here to access a complete history.
Inactive License
| Status | Inactive |
| City | Dallas |
| Type | Building (Bu) |
| Business Type | Limited Liability Company |
- According to the City of Dallas, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
This is a sample of licensing data; click here to access a complete history.
Inactive License
| Status | Inactive |
| City | Dallas |
| Type | Building (Bu) |
| Business Type | Limited Liability Company |
- According to the City of Dallas, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
This is a sample of licensing data; click here to access a complete history.
Inactive License
| Status | Inactive |
| City | Dallas |
| Type | Electrical (El) |
| Business Type | Limited Liability Company |
- According to the City of Dallas, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
This is a sample of licensing data; click here to access a complete history.
Inactive License
| Status | Inactive |
| City | Dallas |
| Type | Electrical (El) |
| Business Type | Limited Liability Company |
- According to the City of Dallas, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
This is a sample of licensing data; click here to access a complete history.
Inactive License
| Status | Inactive |
| City | Dallas |
| Type | Building (Bu) |
| Business Type | Limited Liability Company |
- According to the City of Dallas, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
This is a sample of licensing data; click here to access a complete history.
Inactive License
| License # | EC7612583 |
| Status | Inactive |
| Town | Litttle Elm |
| Type | Electrical Contractor |
| Business Type | Limited Liability Company |
- According to the Town of Little Elm, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
Check this license's status for Fastrac Energy Services LLC at the Town of Little Elm.
This is a sample of licensing data; click here to access a complete history.
Inactive License
| License # | 1066937 |
| Status | Inactive |
| State | California |
| Type | Electrical |
| Business Type | Limited Liability Company |
- According to the California Contractors State License Board, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
Check this license's status for Fastrac Energy Services LLC at the California Contractors State License Board.
This is a sample of licensing data; click here to access a complete history.
Inactive License
| License # | 0086646 |
| Status | Inactive |
| State | Nevada |
| Type | C 2 Electrical |
| Business Type | Limited Liability Company |
- According to the Nevada State Contractors Board, the status of this license was at one point cancelled. However, this information may have changed. If this is your business, please update your license status.
Check this license's status for Fastrac Energy Services LLC at the Nevada State Contractors Board.
This is a sample of licensing data; click here to access a complete history.
89
BuildZoom Score
Insured
| Insurer | Hotchkiss Insurance |
Bonded
| Bonded Agent | Suretec Insurance Company |
| Bond Value | $15,000 |
Insured
| Workers Comp Provider | Clear Spring Property & Casualty Company |
1.1K
Permits
- Building permit records show that Fastrac Energy Services LLC has worked on 1083 permitted projects.
Fastrac Energy Services LLC Employees
CC
Coats, Timothy Charles
FL
Fastrac Holdings Llc
Manager
FE
Fruge, Jordan Earl
Manager
FR
Fruge, Stephanie Renee Reinhart
Manager
JA
John Anderson
Owner
JF
Jordan Earl Fruge
Manager
JF
Jordan Fruge
SG
Shelby Guenther
Owner
SF
Stephanie Renee Reinha Fruge
Manager
ST
Steven R Thompson
Owner
ST
Steven Thompson
Owner
TR
Thompson, Steven Ronald
Master
TC
Timothy Charles Coats
Rme
It started with a door to door salesman and they were super friendly and the deal sounded really great to have good savings on my electricity. I felt really pressured and I did end up signing up for it because it sounded like a good deal and if I'm being honest I was naïve. When we had to call to hear the automated terms the sales man lowered the volume of his cell phone so I couldn't hear the first part of the message, I should have stopped everything then and there but I was naïve and trusted them. Eventually things moved on and when it came to the install there was so little communication it was really frustrating, we didn't know when things were supposed to be delivered and we had no heads up until people just showed up at our door, expecting us to have a place to hold the supplies until the installers showed up, which we didn't know when they were going to show up. And when we did have a set time for people to show up they were never in the time frame they said (for example they said they would be there between 12 and 3 I had to call to ask where they were and they were and they showed up 2 hours later around 5-6) The install went okay for the panels itself, but we were promised that we would be getting a nest thermostat and LED light bulbs throughout the house but its been 3 months now and I ask them every week or so when we will be getting the thermostat installed and if they do answer they say they are working on getting it installed but I NEVER hear back. My electric bill has only really decreased by like 30 bucks which is really disappointing but I shouldn't have been so naïve and should have backed out in the very beginning. I regret working with this company.