Fencemax

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• By Summer G.

  October 11, 2019

  Deck replacement and patio cover

  $80,000

  I am writing this review on behalf of my parents who hired FenceMax to replace their deck for approximately $80k to have their deck replaced and who wanted to add a gable and outdoor kitchen. FenceMax’s Max Fraedrich came to their home back in 04/2019 and provided an estimate. When asked if a permit was needed, Max insisted a permit was NOT needed. Max presented the project to my mother who decided to award him the job and again at contract signing asked Max if he was sure that a permit was not needed. Max again stated that a permit was not needed. Max’s crew was amazing and worked even in the rain. To date, portions of the deck railing and side gates remain incomplete and pieces of the glass have slipped onto the deck. Some of the rails are also loose and unstable. Lights were also to be added and none of that was prepped for or completed either. The kitchen my parents paid almost $20k for cannot be installed due to the lack of obtaining a permit. For almost $80k you would think that plumbing and electrical and side gates would be included. Instead, Max requested an additional $1k to add side gates like my parents had before and left the old black rotted wire gates as an eyesore. A city official showed up to the house back in 07/2019 and issued a stop work order and advised that a permit was absolutely necessary before work could continue, he also recommended we file a formal complaint with the CSLB against Max. Max was notified and ended up submitting plans to the city which came back in 09/2019 with 30+ corrections needed. Each time we tried to make contact to find out when Max plans on submitting corrections the responses ranged from there are 30+ errors to medical procedures. All this was via text message and never once since the list of errors was received has Max had the courtesy to actually speak to us over the phone. My father is 93 years old with heart failure and the reason for the outdoor kitchen is to limit the cooking done inside the home so that he does not retain CO2 which impacts his health. My mother is 67 and has had multiple strokes and sits and cries multiple times each day over losing her savings and the potential of having to tear down this deck. Both of my parents are very ill and have lost use of their backyard since 04/2018. If they have to end up tearing everything down, this situation could end up costing upwards of $200k to correct. My parents used money from their savings to have this work completed and it could be a total loss. Not once has Max had the decency to apologize or take responsibility for his actions, wrong-doing or for his failure to pull the permit PRIOR to beginning the job. It is clear now that Max was only after the cash because he was always on time to pick up his checks. Max decided to add me as a friend on Facebook and allowed me the opportunity to discover that in the past month while he had the list of errors, he was actually on vacation. No one has a problem with him being on vacation, however I do have an issue with lack of honesty. Simply notifying my parents or I that he was on vacation would have been enough and it would have been understandable. My parents and I are very understanding people, however when we are being strung along and not even given a timeline for completion and submission of corrections, my parents and I have lost all patience. It is wrong what you have done to my parents and it is even more wrong that you are now completely ignoring all calls and texts. Texts can be utilized in a CSLB complaint and in a legal case. Not responding to emails and calls can also be proven using phone logs. We don’t want to take this situation to the next level, however my parents health and well-being has been compromised due to not being able to use their backyard. It is wrong on so many levels to do this to them when we have repeatedly notified you that they rarely leave their home. If you have any conscience and empathy at all, you will work to quickly correct this issue. Everything must be completed prior to 11/10/2019.

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